IT Field Engineer

Regional Role; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading education provider in the UK seeks an experienced IT Support Specialist to provide 2nd and 3rd line support across multiple locations. Responsibilities include troubleshooting incidents, managing P1 incidents, and collaborating with various teams. The ideal candidate has 3–5 years of experience in IT support, with strong knowledge in cloud solutions and networking. The role offers a comprehensive benefits package including life assurance and mental health support.

Benefits

Life Assurance

Pension scheme

Access to mental health support

Family growth support

Flexible benefits platform

Cycle to Work Schemes

Electric Car Purchase Scheme

Qualifications

• 3–5 years’ experience in 2nd / 3rd line support.
• Strong knowledge of AD / M365 / Azure / Google Workspace.
• Experience with network technologies and security.

Responsibilities

• Provide 2nd / 3rd line IT support for multiple sites.
• Manage cyber and infrastructure P1 incidents.
• Collaborate with teams to improve services.

Skills

Experience in 2nd / 3rd line support or MSP environment

Knowledge of Windows server environments

Experience with cloud solutions

Troubleshooting hardware/software

Strong customer service skills

Tools

Cisco Meraki

Jamf

Intune

M365

Google Workspace

Job description

Monday - Friday 08 : 30am - 16 : 30pm.

About Us

At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans.

Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning, our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple : we listen, we work together, and we are accountable to one another to make the remarkable happen.

Job Purpose

Provide 2nd / 3rd line IT support across multiple sites in the South West, resolving incidents, service requests, and problems. Act as an escalation point for 1st / 2nd line engineers, support infrastructure and applications, and assist with new technology rollouts.

What you'll do

• Troubleshoot and resolve incidents, escalating where necessary.
• Act as first point of escalation for 1st / 2nd line engineers and manage site relationships.
• Collaborate with IT Service Desk, Infrastructure, and Applications teams to improve services.
• Conduct root cause analysis and support remediation / prevention plans.
• Manage cyber and infrastructure P1 incidents.
• Configure / manage user accounts and permissions (AD, M365, Azure, Google Workspace).
• Support servers, networking (Cisco Meraki, Smoothwall, LAN / WAN), telephony, printers, and mobile devices (Jamf / InTune).
• Provide remote and on‑site support across multiple locations.
• Contribute to knowledge base and service improvement.
• Ensure compliance with company policies, data protection, safeguarding, H&S, and equal opportunities.

What we're looking for

• 3–5 years’ experience in 2nd / 3rd line support or MSP environment.
• Strong knowledge of Windows server environments, desktop / server platforms, AD / M365 / Azure / Google Workspace.
• Experience with cloud solutions, network technologies, security, and device management (Jamf / Intune).
• Troubleshooting hardware / software, scripting, and ITIL practices.
• Preferred : virtualization, VOIP / telephony, network management tools.
• Strong diagnostic, organisational, and customer service skills.
• Experience with service desk products and knowledge sharing.
• Ability to work independently and collaboratively, manage workload, and communicate effectively.
• Willingness to travel across UK sites and maintain professional qualifications.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.

Our Vision

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.

Our Mission

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

Our Promise

We Listen.

We never assume.

We work together.

To make the remarkable happen.

We are accountable.

To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including :

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.

And a market‑leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including :

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

We are committed tosafeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer

Please note : 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.