IT Field Engineer

Recooty; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology services company is looking for an experienced IT Field Engineer to deliver on-site technical support and resolve IT issues for clients. This role involves maintaining IT systems, collaborating with team members, and configuring security standards. The ideal candidate has a Bachelor's in Computer Science, 5+ years of IT support experience, and strong knowledge of hardware/software systems. Salary ranges from £35,000 to £45,000 depending on experience, with hybrid working options.

Benefits

40 days of annual leave

Partnership scheme eligibility

Company fuel card for business use

Qualifications

• 5+ years of experience in 3rd Line IT support required.
• Previous field experience is essential.
• Configure and implement cyber essentials and GDPR security standards.

Responsibilities

• Provide on-site technical support to clients.
• Install, configure, and maintain hardware and software.
• Troubleshoot and resolve IT issues.

Skills

IT support

Problem-solving

Hardware knowledge

Software knowledge

Independent work

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Office 365 Cloud

Network Infrastructure

Azure

Job description

IT Field Engineer

Department: Information Technology

Reporting Structure: Reports to IT Manager

Location: Hybrid (working at clients in and around the Richmond area)

Job Summary

We are seeking a highly skilled IT Field Engineer to join our clients' team in the Information Technology department. The ideal candidate will be responsible for providing on-site technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our clients' IT systems.

Benefits

• Salary: £35000 - £45000 per annum depending on experience
• 40 days of annual leave
• Opportunity to join the partnership scheme and become eligible to receive a share in the profits of the business
• Company fuel card for business use

Responsibilities

• Provide on-site technical support to clients
• Install, configure, and maintain hardware and software
• Troubleshoot and resolve IT issues
• Ensure the security and integrity of IT systems
• Collaborate with team members to improve IT processes

Qualifications

• Bachelor's degree in Computer Science or related field
• 5+ years of experience in 3rd Line IT support
• Previous Field experience is essential
• Strong knowledge of hardware and software systems
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Configure and implement cyber essentials and GDPR security standards (mandatory)
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
• Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
• Azure administration and implementations
• Valid drivers license and own vehicle (mandatory)

PC Specifications

The company has a BYOD (bring your own device) policy and requires all staff to have a minimum of:

• Windows 11
• 12 GB Ram minimum
• SSD 256GB minimum
• Generation, depending on processor family:
  • i9 - 8th gen
  • i7 - 8th gen
  • i5 - 8th gen
  • i3 - 10th gen

If you are a motivated IT professional with a passion for technology and a desire to provide exceptional service to clients, we want to hear from you!