IT Field Engineer

Bensons for Beds; Ayr; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Scotland is seeking an IT Field Engineer to provide hands-on technical support across various locations. Responsibilities include troubleshooting IT hardware, maintaining systems, and supporting staff with technical issues. The successful candidate will need experience in IT support and strong problem-solving skills. This mobile role requires travel to stores, offering competitive salary and benefits.

Benefits

Competitive base salary with business travel covered

Up to 50% colleague discount

Wellbeing programmes

Group Income Protection and Life Assurance

Pension scheme

28 days annual leave in year 1

Qualifications

• Previous experience in a field-based IT support or IT engineering role.
• Comfortable working independently and travelling to local stores.
• Ideally, a full UK driving licence.

Responsibilities

• Diagnose and resolve technical issues.
• Perform routine maintenance on IT equipment.
• Install and maintain Wi-Fi access points in stores.
• Set up new stores with necessary IT equipment.
• Escalate IT issues to the Head of Infrastructure.

Skills

Windows operating systems

Microsoft 365

Hardware troubleshooting

Communication skills

Problem-solving

Job description

Are you passionate about technology, hands‑on problem solving, and delivering outstanding customer service? As an IT Field Engineer, you'll play a key role in supporting our business by providing first‑class technical support and guidance across our store network, ensuring our teams have the technology they need to help our customers achieve their best night's sleep.

The Infrastructure team are responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT‑related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The team support approximately 200 stores, 6 Warehouses, 1 Factory and 2 Head Office functions. There are in excess of 1000 users of varying degree of technical ability. The Field Engineer for the Scotland / North and NI will be responsible for 50 stores, 2 Warehouses and 1 office location. Initially this role will be supporting the existing Field Engineer who is on retirement rundown with an exit planned for October 2026. This is a mobile role with the expectation that the successful candidate will spend 4 days per week visiting stores in their region.

Your Impact: IT Technical Support & Field Service

Your day‑to‑day will see you providing hands‑on technical support, both remotely and on‑site. You'll maintain and troubleshoot IT hardware including POS systems, desktops, laptops, printers and network equipment, as well as supporting store staff with user issues and technical requests. Your problem‑solving skills, genuine passion for technology, and ability to communicate clearly with people from all backgrounds will ensure you deliver an excellent service to all our colleagues and customers.

Responsibilities of an IT Field Engineer

• Diagnose and resolve technical issues
  • Perform routine maintenance on the SLEEP PRO and resolve
  • Install Wi‑Fi access points in stores and maintain existing units.
  • Set up new stores including PC / printer and phone line installations.
  • Remove equipment from closing or relocating stores.
  • Software installation to desktops and laptops
  • Fault‑finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Patching of network and phones
  • Routine maintenance visits to allocated stores and sites
  • Ensure all logs for equipment and users are maintained

Escalate IT issues to the Head of Infrastructure where necessary

What We're Hoping You'll Bring:

• Previous experience in a field‑based IT support, desktop support, or IT engineering role.
• Proficient with Windows operating systems, Microsoft 365 and hardware troubleshooting (desktops, laptops, POS, networks, printers).
• A methodical, resourceful approach and the resilience to tackle unexpected problems with a “can do” attitude.
• Confident communication skills and the ability to translate technical issues clearly to non‑technical colleagues.
• Ideally, a full UK driving licence; comfortable working independently and travelling to local stores.
• Commitment to delivering a high standard of service and supporting the wider business.

Great Work, Great Benefits

• Competitive base salary with business travel covered
• Up to 50% colleague discount for our products
• Wellbeing programmes: Medicash cashback, retail trust support, and mental health services
• Group Income Protection and Group Life Assurance - for your peace of mind
• Pension scheme (Legal & General) and access to learning & development
• Annual leave buy & sell scheme; enhanced family leave
• 28 days annual leave in year 1, rising with each year of service

Qualifying periods apply

Bring Your Whole Self to Work

We're committed to building a workplace where everyone feels comfortable and welcome, regardless of background or identity. We value what makes you unique and encourage you to bring your authentic self to Bensons for Beds. If you're ready to help us deliver brilliant technology support and empower our teams, we'd love to hear from you.