IT & Facilities Assistant

Bhatt Murphy; City Of London; On-site; GBP 28,000; Full time

Job summary

A human rights law firm in City of London seeks an IT Support and Facilities Assistant. The role includes providing IT support, managing premises maintenance, and troubleshooting various tech issues. Ideal candidates have good IT and communication skills, and the position offers a salary of £28,000 plus benefits. Opportunities for training and career progression are available.

Benefits

5% pension contribution

Up to 29 days of paid annual leave

Social events throughout the year

Qualifications

• Good standard of literacy and numeracy.
• Previous office experience, preferably in a law firm.
• Ability to take on a variety of tasks.

Responsibilities

• Provide IT support to colleagues.
• Manage premises and facilities maintenance activities.
• Troubleshoot hardware and software issues.

Skills

IT skills and familiarity with Microsoft Office

Good problem solving skills

Good communication skills

Ability to work under pressure

Flexible attitude

Tools

Legal case management software

WordPress

Active Directory

Job description

Overview

We are seeking a new member of staff to join our busy back office support team at Bhatt Murphy. Working under the supervision of our IT Manager, the successful candidate will provide IT support to colleagues and assist with premises and facilities maintenance related tasks. This will be a varied and busy role with excellent opportunities for training and progression. While previous experience of IT support is desirable, we are keen to hear from candidates with good practical skills, common sense and an interest in IT.

Location

This will be a full time position, based at our office in Dalston.

Responsibilities

• IT
  • Providing in person and remote IT support to colleagues
  • Reviewing and resolving IT support requests raised through the firm’s helpdesk
  • Troubleshooting Windows desktop issues
  • Troubleshooting user issues with laptop and mobile devices
  • Assisting colleagues with the setup of Teams and Zoom meetings
  • Resolving printing and copying problems
  • Troubleshooting and resolving hardware, software, and network problems with the support of the firm’s IT Manager
  • Assisting with the management of the firm’s IT asset inventory
  • Assisting colleagues with the administration of the firm’s website and social media accounts
  • Configuration and set up of equipment for new employees and assisting with new starter inductions
  • Assisting with policy updates and staff training
• Premises & Facilities
  • Assisting with internal office moves
  • Troubleshooting premises issues and booking contractors if required
  • Set up of electronic equipment (copiers, franking machine and other small appliances)
  • Liaising with the building management company
  • Booking handyman visits and organising other repairs to the building
  • Assisting with annual H&S risk assessments
  • Assisting colleagues with ergonomic assessments
  • Booking annual electrical and fire equipment tests
  • Troubleshooting any problems with the firm’s intruder and fire alarms

Skills & experience

Essential:

• Good IT skills, including familiarity with Microsoft Office packages
• Previous experience of working in an office (preferably for a law firm)
• Good standard of literacy and numeracy
• Ability to work under pressure and to deadlines
• Good communication skills
• Flexible attitude i.e. prepared to take on a variety of tasks
• Good problem solving skills

Desirable:

• Previous experience in an IT support role
• Windows 10/11 - administration and support
• Office 365 - administration and support
• Experience of using legal case management software
• Experience of using WordPress
• Active directory experience
• Knowledge of VOIP telephone systems
• Previous experience of facilities and premises maintenance
• Knowledge of health and safety regulations

About Bhatt Murphy

Bhatt Murphy is a human rights practice offering specialist representation to members of the public who seek accountability from public authorities. Our clients bring cases against the police, the immigration authorities, mental health providers, social services and the criminal justice agencies. We have been involved in many high-profile cases since the firm was first established 25 years ago, including landmark challenges which have resulted in positive change for some of the most marginalised and vulnerable in society.

We are a friendly team, and it is important to us that our employees enjoy their work and know that their contribution is valued. We try to ensure that our staff are heard and have opportunities to progress within the firm.

We have lots of social events throughout the year and we are committed to looking after the mental health of our staff, from keeping our kitchen stocked with fruit to offering access to targeted wellbeing support.

Salary & benefits

The salary for this post is £28,000 + 5% pension contribution. We offer up to 29 days of paid annual leave plus all public holidays.

How to apply

Applications should be made by sending a copy of your CV and a covering letter of no more than 500 words explaining why you believe you are the right person for the job to [e-mail]. The closing date for applications is 5.00 pm on Monday 10 November 2025 but this may be brought forward if we are able to recruit suitable candidates before this deadline and you are encouraged to submit your application as soon as possible.