IT Executive

HiB Ltd; Dordon CP; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading bathroom solutions company in the United Kingdom is seeking an IT Executive to deliver high-quality 3rd Line Support. You will play a key role in ensuring smooth operation of IT systems and contribute to ongoing innovations. The ideal candidate should possess strong problem-solving skills and communicate technical concepts effectively. This role offers a competitive salary and extensive benefits, including annual leave and private medical insurance.

Benefits

Competitive basic salary

23 days annual leave, plus bank holidays

Your birthday off

Wellbeing day off

Health care cash plan

Private Medical Insurance

Enhanced Parental Leave

Charity volunteering days

Training and Development

Benefits & Discounts Platform

Qualifications

• Quick and effective resolution of technical issues.
• Precision in handling systems and configurations to avoid errors.
• Ability to explain technical concepts to non-technical users.
• Prioritising and managing multiple IT support tasks efficiently.
• Staying current with evolving technology and handling new tools/systems.

Responsibilities

• Assist employees with troubleshooting and fixing issues.
• Manage and configure internal IT systems, equipment, and networks.
• Provide technical support across the business.
• Ensure data security, backup, and recovery processes are supported.
• Assist with IT asset inventory and documentation.
• Coordinate for IT equipment and service management.
• Lead company projects within the IT department.
• Stay updated with latest technology trends.

Skills

Problem-Solving

Attention to Detail

Communication

Time Management

Adaptability

Job description

Who we are

At hib., we believe the bathroom is more than just a space, it's a reflection of who you are, a sanctuary designed to inspire and uplift. For 35 years, we've been dedicated to helping homeowners create bathrooms that feel personal, meaningful, and full of life. What drives us is our incredible team, whose creativity and dedication breathe life into every project we touch.

We're proud to be recognised as a Great Place To Work in 2025, one of the top 50 companies to work for in 2023, and one of the top 10 in the manufacturing sector. But it's not just the awards that matter to us, it's the way we care for our people.

Here at hib., you'll find a community that values collaboration, fosters innovation, and prioritises your professional and personal growth. We listen to your ideas, invest in your development, and put your well-being at the heart of everything we do.

Join us and be part of a team that celebrates creativity, encourages growth, and is truly passionate about making a difference, both in the industry and in the lives of everyone who walks through our doors.

What we offer

• Competitive basic salary
• 23 days annual leave, plus bank holidays
• Your birthday off
• Wellbeing day off
• Health care cash plan
• EAP helpline
• Private Medical Insurance
• Enhanced Parental Leave
• Charity volunteering days
• Training and Development
• Benefits & Discounts Platform

How you will make a difference

As IT Executive, you will play a key role in keeping our systems running smoothly, delivering high-quality 3rd Line Support and ensuring a great experience for all users. You will work closely with teams across the business, take ownership of technical issues, and help drive improvements to our IT systems, security and processes. You will also support key IT projects and contribute to ongoing innovation, helping us get the best from our technology.

Key Duties & Responsibilities

• Actively assist all employees with their helpdesk requirements, by troubleshooting and actively fixing issues.
• Manage, monitor, install and configure internal IT systems, equipment and networks.
• Provide technical support across the business using the best possible peer experience.
• Ensure data security, backup, and recovery processes are followed and supported.
• Assist with IT asset inventory and documentation.
• Coordinate with stakeholders for IT equipment and service management.
• Lead and support on company projects within the IT department and wider business, including the use of AI and continuous improvement.
• Stay updated with the latest technology trends and best practices.

What you will need to succeed in your role

• Problem-Solving - Quick and effective resolution of technical issues.
• Attention to Detail - Precision in handling systems and configurations to avoid errors.
• Communication - Ability to explain technical concepts to non-technical users.
• Time Management - Prioritising and managing multiple IT support tasks efficiently.
• Adaptability - Staying current with evolving technology and handling new tools / systems.

We do not require any agency support on this role.

Please note, once you apply for this role you will be added to our internal recruitment system. Please see our privacy policy here: https://www.hib.co.uk/privacy-policy