IT Engineer - Enterprise Technology

P2P; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading crypto trading firm is looking for an IT Engineer to join their Enterprise Technology team. This hybrid role involves diagnosing complex issues, managing IT hardware, and providing daily user support. Candidates should have over 5 years of experience in technical support, a solid understanding of networking protocols like DNS and DHCP, and scripting skills in Python or Bash. The firm offers competitive compensation and a collaborative work environment with global exposure.

Benefits

Competitive compensation

Comprehensive benefits package

Learning and development support

Qualifications

• 5+ years supporting technical teams.
• Strong grasp of DNS, DHCP, VPNs, and basic network troubleshooting.
• Experience in scripting for automation and tool creation.
• Knowledge of compliance frameworks such as SOC2, ISO 27001.

Responsibilities

• Diagnose and resolve complex issues across Google Workspace and other SaaS.
• Provide day-to-day user support, including troubleshooting.
• Manage the IT hardware lifecycle and inventory.
• Design solutions that prevent issues without creating new problems.

Skills

Technical support

DNS and DHCP troubleshooting

Scripting (Python, Bash)

Network troubleshooting

Compliance frameworks knowledge

Tools

Google Workspace

Okta

MDM platforms

Terraform

Job description

About Us

GSR is crypto’s capital markets partner, helping founders and institutions scale with confidence. With over a decade of specialized expertise, we deliver institutional-grade market making, OTC trading, and strategic venture capital to support growth at every stage.

Our value goes beyond execution. We provide access to liquidity, real-time market intelligence, and strategic guidance shaped by years operating at the center of global crypto markets. We bridge the gap between traditional finance and digital assets, connecting teams with the capital, market access, and insights they need to build what’s next.

The Role

We’re looking for an IT Engineer to join our Enterprise Technology team. As a small, high-impact organisation, this is a hybrid engineering and support role. You will be responsible for projects involving IAM, SaaS Integrations, and MDM, while also owning the day-to-day work to keep our operations running smoothly.

This role requires both strong interpersonal skills and technical expertise, as you will regularly work with our Trading, Engineering and Operations teams.

Experience in crypto or finance is not required, what matters is your ability, mindset, and how you work with others. This is an office-based role, and occasional travel may be required.

What You’ll Do

• Diagnose and resolve complex issues across Google Workspace, Okta and other SaaS
• Troubleshoot MDM configurations and device management problems
• Provide day-to-day user support (deskside and remote), including troubleshooting printers, peripherals, and connectivity
• Manage the IT hardware lifecycle, including ordering equipment, inventory management, and device setup
• Handle problems that require understanding of system interdependencies
• Design solutions that prevent issues without creating new problems
• Evaluate and understand the security implications of your decisions across the organisation
• Autonomously identify and implement automation for common problems
• Communicate effectively with colleagues
• Create technical documentation that captures your knowledge

Profile We’re Looking For

• 5+ years supporting technical teams
• Strong grasp of DNS, DHCP, VPNs, and basic network troubleshooting
• Background in scripting (Python, Bash) for automation and tool creation
• Experience supporting teams working with sensitive or classified data
• Experience operating within compliance frameworks such as SOC2, ISO 27001

Strong candidates may also have

• Deep understanding of IAM including SAML, SCIM and OIDC
• Experience configuring and supporting development environments
• Advanced troubleshooting across macOS and/or Linux environments
• Familiarity managing configurations in git (Terraform)
• Expert knowledge of MDM platforms, device enrollment, configuration profiles, and security policies

What We Offer

• A collaborative, high-performance environment where you can have an immediate impact.
• Competitive compensation, including performance-based incentives.
• Comprehensive benefits package.
• Learning and development support, including professional certifications.
• Global exposure across our offices in London, New York, Singapore, Zug, and Málaga.
• The opportunity to be part of one of crypto’s most established and respected trading firms.

Equal Opportunity Statement

GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based on any legally protected characteristics such as race, religion, colour, national origin, sexual orientation, gender, gender identity, gender expression, or age.

We operate as a meritocracy — all aspects of hiring, promotion, and performance management are based on business needs and individual merit and competence.

Learn more about us at www.gsr.io