IT Engineer: End-User Support & Infrastructure

ReliaQuest; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic IT company in Greater London seeks an IT Engineer to provide exceptional technology support. Responsibilities include onboarding new employees, troubleshooting technical issues, and maintaining systems in a fast-paced environment. Ideal candidates will have a Bachelor's degree in IT, 1-3 years of experience in Mac/Windows troubleshooting, and a commitment to excellent customer service. Opportunities for growth and exposure to diverse aspects of IT infrastructure await the right candidate.

Qualifications

• 1-3 years of experience troubleshooting Mac and/or Windows systems.
• Basic understanding of Networking concepts (TCP, UDP).
• Experience resolving hardware and software issues.

Responsibilities

• Provide a seamless technology experience for new employees.
• Act as the first line of support for internal employee requests.
• Log, prioritize, and respond to internal queries.

Skills

Customer service skills

Troubleshooting

Command line interface navigation

Energy and positive attitude

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft Teams

Active Directory

Microsoft 365

Job description

A dynamic IT company in Greater London seeks an IT Engineer to provide exceptional technology support. Responsibilities include onboarding new employees, troubleshooting technical issues, and maintaining systems in a fast-paced environment. Ideal candidates will have a Bachelor's degree in IT, 1-3 years of experience in Mac/Windows troubleshooting, and a commitment to excellent customer service. Opportunities for growth and exposure to diverse aspects of IT infrastructure await the right candidate.