IT Engineer Apprentice

QA Apprenticeships; Wallasey; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading training provider in Wallasey is seeking enthusiastic individuals for an IT apprenticeship. You will assist with hardware and software diagnostics, troubleshoot issues in person and remotely, and support customers with their purchases. Ideal candidates will have a passion for IT, communication skills, and relevant GCSEs. This role provides a great opportunity to learn while earning.

Benefits

Team and individual commission scheme

Employee discount

Refreshments provided

Annual salary review

Holiday entitlement

Private mileage

Qualifications

• Passionate about IT with a desire to learn and progress.
• Some prior sector knowledge or relevant qualifications.
• Able to work on own initiative.

Responsibilities

• Assist in diagnostics and repair of hardware/software failures.
• Troubleshoot issues for users both in person and remotely.
• Answer customer queries on hardware/software purchases.

Skills

Problem-solving

Analytical skills

Customer care skills

Communication skills

Team player

Education

GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (D or above)

Job description

Responsibilities

• Assist in the diagnostics and repair of hardware/software failures and user generated issues
• Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
• Interact with customers in our store and answer customer queries on the telephone and by digital contact
• Assist customers in our store with the purchase of hardware, software, printer ink and accessories
• Maintain good and safe housekeeping standards in the shop and workshop areas
• Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
• Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines

Qualifications

• Attend company sourced training courses in association with your apprenticeship learning plan
• Passionate and enthusiastic about IT with a desire to learn and progress
• Some prior sector knowledge, whether that be a junior qualification, self-taught, a certification, something in your skill set that can be cultivated
• Analytical and problem-solving skills to diagnose and resolve technical issues
• Interest in both hardware and software
• Communication and organisational skills
• Customer care skills
• Team player
• Able to work on own initiative, 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

About the Apprenticeship/Program Details

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Benefits

• Team and individual commission scheme
• Employee discount
• Refreshments provided
• Annual salary review
• Holiday entitlement
• Private mileage

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.