IT Engineer Apprentice

Back 2 Work Complete Training; Norwich; On-site; GBP 16,000 - 22,000; Full time

Job summary

A leading IT training provider in the UK is looking for an enthusiastic IT Apprentice to deliver first-line support and assist in various IT tasks. This entry-level position offers a chance to gain practical experience in IT support while pursuing a formal qualification. If you have a passion for technology and a desire to learn, this is the perfect opportunity to start your career in IT. You'll be involved in maintaining devices and supporting basic network functions.

Qualifications

• Motivated and enthusiastic about starting a career in IT.
• Willing to learn and adapt to new technologies.
• Basic knowledge of computer systems and networks.

Responsibilities

• Provide first-line IT support to staff and users.
• Assist in setting up and maintaining Windows 11 devices.
• Support basic network tasks like connectivity checks.

Skills

Basic understanding of IT support

Problem-solving skills

Passion for technology

Job description

A IT Support and maintenance company are seeking a motivated and enthusiastic IT Apprentice to join their team. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.

KEY DUTIES –

• Provide first-line IT support to staff and users, under guidance
• Assist in setting up and maintaining Windows 11 devices
• Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
• Monitor and maintain Wi-Fi connectivity and elevate issues where necessary
• Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
• Support software installations, patching, and troubleshooting
• Assist with setting up user accounts, email, and permissions
• Document issues and solutions in the IT support system