It Engineer

Emplyfy; Waterford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k-£40k per year

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking an IT Engineer to join a fast-paced MSP delivering services to recognised clients. You will be the first point of contact for customers and may travel to client sites to troubleshoot and resolve issues.

The role involves managing incidents via a Service Desk Tool, keeping customers updated, installing and maintaining hardware and software, and collaborating with service providers to uphold top standards.

Qualifications

• 5+ years of experience in a similar IT role.
• Configuring Cyber Essentials and GDPR security standards.
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) experience.
• Intune and RMM experience.
• Network infrastructure maintenance and installations.
• Windows Server 2016/2019/2022 knowledge.
• Azure administration and implementations.
• Windows 10/11 and Mac knowledge.
• Familiar with client imaging/builds.
• Strong customer support and communication.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot issues and perform scheduled maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLA.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take necessary actions to achieve results.
• Monitor integrity and status of customer sites and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

First point of contact

Customer site visits

IT support

Windows & Mac

Office 365

Azure

Cyber Essentials

GDPR

RMM tools

Service Desk Tool

Communication

Tools

RMM

Service Desk Tool

Imaging PCs

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.