IT Engineer

TIEVA; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Sheffield is seeking an IT Engineer to deliver on-site support, providing exceptional customer service and collaboration with clients. The successful applicant will handle technical issues involving networking, systems, and endpoint technologies while working closely with a dedicated internal team. This position demands strong communication skills and experience in IT support roles. Benefits include extensive training and a supportive working environment, with opportunities for growth.

Benefits

Life Insurance

Pension

Car allowance

Gym membership contribution

Private Medical Insurance

Enhanced Maternity/Paternity Pay

Employee Assistance Programme

Discount scheme

Welcome goodie bag

Qualifications

• Solid experience in 1st and 2nd line IT support.
• Technical experience in Microsoft and related products desirable.
• Experience of service desk environments ideally in an MSP environment.

Responsibilities

• Deliver exemplary customer service to clients’ end users.
• Assist with scheduling and delivering projects of varying scales.
• Support the internal IT team as needed.
• Provide analytical fault finding on networks and systems.

Skills

VMware

Networking (VLANs, Wireless)

Active Directory

Microsoft Exchange

Computer Networking

Azure

Job description

Job Title: IT Engineer

Location: Sheffield S4 7UR

Salary: 30000 per annum

Job Type: Full Time Permanent

• Are you self-motivated with a flair for customer service
• Passionate about the IT Industry
• Looking for an employer who puts people first

If yes then let’s get to the important stuff!

The Role

This is a great opportunity for an ambitious IT Engineer to deliver on‑site support to our client based in Sheffield. The successful candidate will be an ambassador for TIEVA who will act in a professional manner, deliver exemplary customer service to our clients’ end users and have a can‑do attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales e.g. laptop / mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on‑site with the client and 1 week at TIEVA Head Office (LS28 5QS). While on site at the client location you will have full access to the TIEVA technical team comprising of 35 engineers who will provide you with the support to enable escalations and quick resolutions.

• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Deployment, maintenance and repair of end‑point systems
• Password resets, profile repairs / configurations, new starters mail release / block
• Communication of information to technical and non‑technical users

The Candidate

Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

• A customer first mentality
• Solid experience in 1st and 2nd line IT support.
• Technical experience or qualifications in Microsoft and related products desirable.
• Experience of service desk environments ideally in an MSP environment.
• Excellent customer service skills.
• Experience with Datacentre Technologies and Cloud Services.
• The ability to keep documentation updated and add to where required.
• Server storage and end‑point technology exposure.
• A desire to learn and expand knowledge to grow within a competitive team.

Your Skills

We need you to have proven experience in at least two of these varied areas:

• VMware
• Xen Server
• HyperV
• Citrix
• Azure
• Firewalls
• Networking (VLANs, Wireless)

Ability to Support and Have Knowledge With

• Active Directory
• Group Policy
• Microsoft Office Products
• Microsoft Exchange
• Microsoft Workstation Operating Systems
• Windows Server Operating Systems
• Anti‑Virus Products
• Networking (Switching, Wireless LAN & WAN)
• Print
• Storage Technologies
• Security

What You’ll Get in Return

Financial

• Life Insurance
• Pension
• Car allowance (subject to role)
• £1000 refer a friend bonus
• Generous uncapped commission scheme (sales role)
• Profit share bonus scheme (non‑sales, subject to T&C’s)
• Free will‑writing service
• Long Service Awards (financial and time rewards)
• Electric Car Scheme (salary sacrifice)
• Cycle to Work Scheme (salary sacrifice)
• IT Purchase / Loan Scheme
• Financial Wellbeing Tool
• Pension Surgery (consultation with a financial advisor)
• Discount scheme (retail experience days etc.)
• Navan
• Buying holidays (salary sacrifice)
• Childcare voucher scheme

Health and Wellbeing

• Private Medical Insurance
• Employee Assistance Programme – for you and your family (Counselling, legal advice, career coaching, financial support)
• Digital GP
• YuLife Wellbeing platform
• Gym membership contribution
• Gym time
• Yoga Free onsite yoga
• Eye tests
• Flu jabs
• Fruit basket per floor stocked weekly
• Mental Health First Aiders

Time Off

• Holidays above statutory, increasing with service plus 8 bank holidays
• Birthday benefit – Have your birthday off on us!
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Compassionate Leave
• Jury Duty
• Funeral Leave
• Volunteering Days

Perks

• Welcome goodie bag.
• Company apparel
• Free staff parties
• Incentives, competitions and prizes including trips.
• Staff awards
• Culture Team events

Environment

• Free onsite parking
• New refurbed office – table tennis, football, games, consoles, multi‑faith room fully stocked, bar, outdoor eating area, smoking shelter.

Why Choose TIEVA

We’re not your average technology company – we reward innovation and outside‑the‑box thinking. A career at TIEVA means giving you the opportunity to shape your own future with all the tools you need to succeed. It’s more than just the basics; we talk about the latest automation technology, weekly campaigns, holidays, prizes and team incentives.

We know it’s important for you to keep moving forward, which is why you’ll have the very best training and a heavy investment in our culture, environment and values. We’re proud to hold an Investors in People Platinum Standard accreditation and to continue developing talent from within.

TIEVA is a leading IT solutions and services provider with phenomenal growth by adopting a people‑first approach and providing exemplary service to our customers.

Real‑world, real career – our teams' key focus is to deliver world‑class services and the best in class products, working to innovate and continually improve.

If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team, please apply ASAP!

Our Promise to You

If you have a disability or neurodiversity we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence.

TIEVA is an inclusive company where you can enjoy the career you want without changing who you are. We welcome all and are passionate about promoting greater diversity in the tech sector.

Key Skills

• DHCP
• Active Directory
• VMware
• Computer Networking
• PowerShell
• Microsoft Windows Server
• Windows
• Microsoft Exchange
• SAN
• Azure
• Operating Systems
• DNS

Employment Type: Full‑Time

Vacancy: 1