IT Engineer

Techie Services Limited; Greater London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading IT support firm in Greater London is seeking an IT Support Specialist to deliver remote technical support, assist in system installation and maintenance, and monitor system performance for optimal uptime. The ideal candidate must have relevant work experience and a certain level of education along with the ability to address technical challenges effectively. This role offers a dynamic work environment and the opportunity to stay current with emerging technologies.

Qualifications

• Relevant work experience in IT support.
• Ability to address technical challenges effectively.
• Professional certifications in IT may be required.
• Relevant professional licenses or certifications.

Responsibilities

• Provide remote technical support for hardware and software issues.
• Assist in IT systems installation and configuration.
• Monitor system performance to ensure optimal uptime.
• Document procedures and configurations.
• Respond to IT service requests promptly.
• Participate in updates and security enhancements.
• Maintain accurate inventory of IT assets.

Skills

Technical support

Troubleshooting

System maintenance

Documentation

Collaboration

Process improvement

End-user support

Process improvement

Knowledge of emerging technologies

Education

Certain level of education

Job description

Responsibilities

• Provide remote technical support and troubleshooting for hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and proactively address potential issues to ensure optimal uptime.
• Document technical procedures, solutions, and system configurations for future reference.
• Collaborate with team members to resolve complex technical challenges and elevate when necessary.
• Support end-users by responding to IT service requests and incidents in a timely manner.
• Participate in regular system updates, patches, and security enhancements.
• Maintain inventory of IT assets and ensure accurate record-keeping.
• Contribute to process improvement initiatives and suggest innovative solutions.
• Stay current with emerging technologies and industry best practices.

Qualifications

• Certain level of education.
• Relevant work experience.
• Hard and soft skills.
• Professional licenses or certifications.