IT Engineer

Cognition.AI; Greater London; On-site; GBP 42,000 - 58,000; Full time

Job summary

Cognition.AI in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team. You will lead identity and access management, endpoint management, and end-user support in a collaborative, results‑driven environment.

This role requires you to be in person five days a week at our London office. You will work with Google Workspace, Microsoft 365, Zoom, Slack and other SaaS tools, ensuring security, compliance and smooth daily operations for both local

Qualifications

• 3+ years in a technical IT support role.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience with Okta administration and Okta Workflows automation.
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security.
• Experience administering collaboration tools (Zoom, Teams, Slack).
• Strong knowledge of Google Workspace and Microsoft Office 365 administration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem‑solving abilities and organizational skills.
• Experience supporting both local and remote staff.

Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams
• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency
• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
• Security & Compliance: Implement and maintain end‑user security best practices across all IT systems
• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Skills

IT support experience

Problem-solving

Organizational skills

Remote/Hybrid support

Python scripting

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Okta administration

MDM solutions (Kandji, JAMF, Intune)

Google Workspace administration

Microsoft 365 administration

Zoom/Teams/Slack administration

Cisco Meraki / networking basics

Job description

We are an applied AI lab building end-to-end software agents.

We’re the makers of Devin, the first AI software engineer.

Our team is extremely talent-dense. Among our founding team, we have world‑class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.

Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real‑world tasks, apply to join us.

About the role

We’re seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You’ll be the point person for identity and access management, endpoint management, and end‑user support in a collaborative environment that values agency and results.

This role is required to be in‑person, working 5 days a week from our London office. We value teamwork and in‑person collaboration.

Key Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams
• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency
• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
• Security & Compliance: Implement and maintain end‑user security best practices across all IT systems
• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Required Qualifications

• 3+ years in a technical IT support role
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Experience with Okta administration and Okta Workflows automation
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security
• Experience administering collaboration tools (Zoom, Teams, Slack)
• Strong knowledge of Google Workspace and Microsoft Office 365 administration
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent problem‑solving abilities and organizational skills
• Experience supporting both local and remote staff

Bonus if . . .

• Okta Certified Professional or Administrator certification
• Experience with office network troubleshooting (Cisco Meraki wifi, cabling)
• Python programming or scripting skills, experience with API integrations

Equal Opportunity

Cognition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.