It Engineer

Click Digital; Devon and Torbay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services firm is looking for an IT Engineer based in Plymouth. This role involves managing queue tickets, overseeing Hub stock management, and performing hardware repairs for a Government department. Candidates must have UK Nationality, SC clearance or ability to gain it, and a full clean driving license. The position demands over 2 years of experience in a PC field service environment. Competitive contract terms are offered for this key role.

Qualifications

• Must have SC clearance/or be able to gain this, UK National with a UK passport.
• 2+ years experience in a PC field service or workshop environment.
• Must have a full clean driving licence.

Responsibilities

• Manage queue ticket updates and call management.
• Oversee Hub Stock management and asset management.
• Perform hardware repairs and liaise with vendors.

Skills

PC field service experience

Hardware troubleshooting

Vendor liaison

Asset management

Job description

We are recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department.

Summary of responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader

Essentials

• Must have SC clearance/or be able to gain this, UK National with a UK passport
• Must join the OOH rota and standby
• Must have a full clean driving licence
• 2 year+ experience in a PC field service environment or PC field Workshop environment
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell - Desktop and Laptop training