IT Engineer

Techie Services Limited; City Of London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology service provider in the City of London is looking for a skilled technician to provide remote technical support and maintain IT systems. The ideal candidate will assist in troubleshooting and system updates while ensuring optimal performance. Educational qualifications, relevant experience, and both hard and soft skills are important for this role.

Qualifications

• Certain level of education.
• Relevant work experience.
• Hard and soft skills.
• Professional licenses or certifications.

Responsibilities

• Provide remote technical support and troubleshooting for hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and proactively address potential issues to ensure optimal uptime.
• Document technical procedures, solutions, and system configurations for future reference.
• Collaborate with team members to resolve complex technical challenges and elevate when necessary.
• Support end-users by responding to IT service requests and incidents in a timely manner.
• Participate in regular system updates, patches, and security enhancements.
• Maintain inventory of IT assets and ensure accurate record-keeping.
• Contribute to process improvement initiatives and suggest innovative solutions.
• Stay current with emerging technologies and industry best practices.

Job description

Responsibilities

• Provide remote technical support and troubleshooting for hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and proactively address potential issues to ensure optimal uptime.
• Document technical procedures, solutions, and system configurations for future reference.
• Collaborate with team members to resolve complex technical challenges and elevate when necessary.
• Support end-users by responding to IT service requests and incidents in a timely manner.
• Participate in regular system updates, patches, and security enhancements.
• Maintain inventory of IT assets and ensure accurate record-keeping.
• Contribute to process improvement initiatives and suggest innovative solutions.
• Stay current with emerging technologies and industry best practices.

Qualifications

• Certain level of education.
• Relevant work experience.
• Hard and soft skills.
• Professional licenses or certifications.