IT Engineer

Airedale Group; Barnstaple; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative IT solutions provider in Barnstaple seeks an IT Engineer to enhance IT infrastructure and security. Responsibilities include managing hardware/software, troubleshooting issues, and monitoring cybersecurity measures. Ideal candidates should possess a degree in a related field and relevant experience in IT operations. Opportunities for professional development are offered.

Benefits

Opportunities for professional development

Training programs

Qualifications

• Proven experience in IT operations and infrastructure management.
• Familiarity with cybersecurity best practices.
• Relevant IT certifications are a plus.

Responsibilities

• Manage and maintain IT infrastructure and security.
• Provide technical support to end-users.
• Monitor application and server performance.

Skills

Problem-solving

Troubleshooting

Communication

Technical Support

Education

Bachelor's degree in a related field

Tools

Windows operating systems

Azure

Virtualisation technologies

Job description

Job Summary: The IT Engineer will be a vital member of the IT Operations & Security team and will play a key role in ensuring the reliability, security, and efficiency of the organisation's IT infrastructure. Reporting directly to the Group Head of IT Operations & Security, this role involves a wide range of responsibilities, including managing hardware and software, providing technical support, and contributing to the organisation's cybersecurity efforts.

• Install, configure, and maintain Windows desktops and laptops.
• Manage mobile devices and tablets, ensuring security and compliance.
• Troubleshoot and resolve hardware and software issues on end‑user devices.
• Install, update, and maintain software applications on desktops and servers.
• Monitor application performance and optimise for efficiency.
• Provide end‑user support for application‑related inquiries and issues.
• Assist in managing and maintaining network infrastructure, including routers, switches, and firewalls.
• Ensure network availability, performance, and security.
• Troubleshoot connectivity issues and liaise with service providers when needed.
• Administer on‑site servers, ensuring their availability and optimal performance.
• Install, configure, and maintain server hardware and operating systems.
• Monitor server resources and troubleshoot server‑related issues.
• Administer Azure cloud resources, including virtual machines, storage, and networking.
• Create, configure, and manage virtual machines in Azure.
• Monitor and optimise Azure services for performance and cost‑effectiveness.
• Implement and manage backup solutions for on‑premises and cloud‑based systems.
• Develop and maintain disaster recovery plans and procedures.
• Regularly test and verify backup and recovery processes.
• Assist in implementing and maintaining cybersecurity measures and policies.
• Monitor security alerts and respond to incidents promptly.
• Contribute to security audits and assessments.
• Provide technical support to end‑users, resolving IT‑related issues.
• Collaborate with cross‑functional teams to ensure effective problem resolution.
• Offer guidance and training to end‑users as needed.
• Maintain accurate records of IT configurations and procedures.
• Generate reports on system performance, incidents, and security.
• Assist in compliance reporting and audits.
• Collaborate effectively with team members and other departments.
• Communicate technical information clearly to both technical and non‑technical stakeholders.
• Participate in IT team meetings and contribute to IT strategy discussions.

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in IT operations, infrastructure management, and support.
• Familiarity with Windows operating systems, Azure, virtualisation technologies, and cybersecurity best practices.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft certifications) are a plus.
• Valid driver's license and access to a car.
• Opportunities for professional development and training.