IT Desktop Technician

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare organization is seeking an on-site IT Desktop Technician to provide support to users of IT systems at Harrogate District Hospital. This role involves technical liaison, support, and network administration. Candidates should possess exceptional knowledge of Windows 11 and be able to explain technical issues to non-technical staff. The position offers a supportive work culture and various employee benefits.

Benefits

Supportive work culture

Staff recognition programs

Employee assistance program

Qualifications

• Exceptional knowledge of Windows 11 and Android operating systems.
• Ability to explain technical issues to non-technical staff.
• Experience in technical support across various IT systems.

Responsibilities

• Provide on-site technical support to users of IT systems.
• Liaise and provide second line support to IT users.
• Assist in hardware, software, and telecommunications support.

Skills

Windows 11

Android operating systems

Technical support

Problem-solving

Client-focused service

Job description

The Trust is seeking to recruit an on site IT Desktop Technician to provide support to users of IT systems and services at our Hospital in North Yorkshire. This role is based at Harrogate District Hospital and cannot be undertaken remotely.

You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

The role involves close working with all teams within the IT Department and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 11, and Android operating systems.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

For further details / informal visits contact: Name: Tracey Shoobridge Job title: IT Support Lead Email address: [e-mail] Telephone number: 01423 557406