IT Desktop Support Specialist - Customer Focused

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job description

To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to all staff of the trust staff in relation to all the services provided by the Service.

To ensure the provision of a high quality Customer focused IT and Clinical Support Service providing a single point of contact to all staff of the trust staff in relation to all the services provided by the Service.

• Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.
• To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's
• Focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS central tenant.