IT Desktop Support- Manchester, United Kingdom (Dispatch / On Demand).

Axiom Technologies; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider in Manchester is seeking a capable individual for a desktop support role. The successful candidate will provide first- and second-level support for end-users, maintaining optimal service delivery in a fast-paced environment. Applicants need a Bachelor's in Computer Science or related field, alongside a minimum of 1 year in a similar role. IT certifications like CompTIA A+ will be advantageous.

Qualifications

• 1+ year of experience in a desktop support or helpdesk role.
• Experience with macOS or Linux is a plus.
• IT certifications such as CompTIA A+ are preferred.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via phone, ticketing system, or in-person.
• Install and maintain operating systems and software applications.
• Troubleshoot hardware and software issues.
• Assist with onboarding and offboarding of employees.

Skills

Windows OS knowledge

Office 365 proficiency

Basic networking concepts

Excellent communication skills

Strong troubleshooting abilities

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding / offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

1+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.

Preferred

Experience with macOS or Linux environments.

IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

On-site support may be required.

Occasional lifting of equipment (up to 25 lbs).

Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @