IT Desktop Support Engineer

SkySys; Thatcham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology support company is seeking an EUC IT Desktop Support Technician in Maidenhead, England. The role requires 2+ years of experience in IT infrastructure support, focusing on troubleshooting and hardware setup while ensuring excellent communication with clients. This is a short-term onsite position with a flexible schedule. Applicants with an Associate Degree in Electronics and CompTIA A+ Certification are preferred.

Qualifications

• Minimum 2 years experience providing IT Infrastructure field support.
• Expert in desk-side support and PC break/fix.
• Ability to lift/move computer equipment up to 50 lbs.

Skills

IT Infrastructure field support

Troubleshooting hardware

Desktop support

Customer management skills

Excellent communication skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title : EUC IT Desktop Support Technician

Job Type & Location : Onsite || 5 days a week (40 hrs / week) || Vanwall Road, Maidenhead, England, UK || Duration: Short term : 6 December 2025 to 13th January 2026

Schedule : The resource shall be required to come onsite on Tuesday, Thursday and Second half of Friday

Job Requirements : Technical

• Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction‑based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk‑side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewall, racks, cabinets, multi‑port data termination panel all under 'S.T.' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

Non-Technical

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules