IT Desktop Engineer - Windows & 365 Support (SC Eligible)

Mitie; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical support company in the UK is seeking an enthusiastic IT Desktop Engineer to join their team. This entry-level position focuses on providing excellent customer service and technical support to users. The ideal candidate will have a strong understanding of Windows and Microsoft 365 applications, along with problem-solving skills. This role presents a great opportunity for someone eager to grow their IT career in a supportive environment.

Qualifications

• Good problem-solving and communication skills.
• Experience in providing technical support.

Responsibilities

• Provide day-to-day technical support to users.
• Work collaboratively within a small IT team.
• Diagnose and resolve hardware and software issues.
• Maintain accurate records using the IT ticketing system.

Skills

Good understanding of Windows 10/11 and Microsoft 365 applications

Good problem-solving skills

Strong customer service focus

Ability to work independently and collaboratively

Willingness to learn and develop new skills

Previous experience in a 1st Line and Desktop Support role

Education

CompTIA A+, Microsoft Certified Fundamentals, or similar IT certifications

Tools

Windows-based systems

Active Directory

Intune

Azure

ServiceNow

Job description

A leading technical support company in the UK is seeking an enthusiastic IT Desktop Engineer to join their team. This entry-level position focuses on providing excellent customer service and technical support to users. The ideal candidate will have a strong understanding of Windows and Microsoft 365 applications, along with problem-solving skills. This role presents a great opportunity for someone eager to grow their IT career in a supportive environment.