IT Deskside Support Engineer

vertex-it-solutions; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A managed services company is looking for a qualified Deskside Engineer to operate the Tech Bar and provide desktop support on a permanent basis at a telecommunications client's site in Slough. The role involves replacing equipment, providing printer support, and ensuring proper logging of service requests. Flexibility for out-of-hours project work is required.

Responsibilities

• Operate the Tech Bar and associated services.
• Replace desktops, laptops, and monitors as like for like.
• Provide printer support (Docucare).
• Perform Break fix on all desktop equipment.
• Ensure all drop ins/walk ups are logged on the ticketing system.
• Diagnose problems accurately using available resources and knowledge.
• Provide timely, quality solutions keeping the customer updated.
• Carry out other tasks as requested by Team Leader.

Job description

Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station.

Key Responsibilities

• To operate the Tech Bar and associated services
• To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user.
• To provide printer support (Docucare)
• Perform Break fix on all desktop equipment.
• To perform IMAC activities
• To ensure all drop ins / walk ups are logged on the ticketing system.
• Complete all allocated calls and maintain regular contact with call scheduler.
• To diagnose problems accurately using all the available resources and technical knowledge
• To provide timely, quality solution keeping the customer updated and escalating if required.
• Refer to relevant procedures to perform role.
• Ensure administration is satisfactory and up to date.
• To carry out other tasks as requested by Team Leader
• To perform floor walking proactive exercises
• At times there may be a requirement to work out-of-hours or at weekends for Project Work
• (Major IMAC projects, Office moves, mass upgrades) on a voluntary basis
• Feedback call quality issues to the designated call co-ordinator