IT Desk-Side Engineer (L1–L2): Hands-on Support & Growth

King and Moffatt; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Wolverhampton seeks an IT Engineer (Level 1–2) to provide on-site technical assistance. You will resolve hardware, software, and network issues while ensuring minimal disruption to operations. Ideal candidates will have experience in technical support, a strong understanding of Windows and Office 365, and excellent communication skills. The role offers competitive salary and professional development opportunities.

Benefits

Competitive salary

Professional Development support

Employee Assistance Program

Health and Wellness programs

Bike to Work Scheme

Qualifications

• Experience providing desk-side or 1st/2nd line technical support in a business environment.
• Strong understanding of Windows 10/11, Office 365, basic networking, and hardware troubleshooting.
• Excellent communication and customer-service skills.

Responsibilities

• Provide face-to-face technical support to end users for PCs, laptops, and peripherals.
• Diagnose and resolve advanced hardware and software issues.
• Log, track, and update support tickets using the company’s service management system.

Skills

Desk-side technical support

Windows 10/11

Office 365

Basic networking (TCP/IP, DNS, Wi-Fi)

Hardware troubleshooting

Active Directory management

Excellent communication

Customer-service skills

Prioritisation

Education

CompTIA A+

Network+

ITIL Foundation

Microsoft 365 Fundamentals

Job description

A leading IT solutions provider in Wolverhampton seeks an IT Engineer (Level 1–2) to provide on-site technical assistance. You will resolve hardware, software, and network issues while ensuring minimal disruption to operations. Ideal candidates will have experience in technical support, a strong understanding of Windows and Office 365, and excellent communication skills. The role offers competitive salary and professional development opportunities.