IT Deployment Assistant

NHS; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent NHS Trust located in Gloucester is seeking an IT Support Technician to manage the delivery, setup, and support of IT devices across all GHC sites. This role involves imaging and configuring devices, managing equipment inventories, and ensuring IT policies are followed. Ideal candidates should have experience in IT support and relevant qualifications. This role offers a fixed-term contract for up to 6 months.

Qualifications

• Experience in a similar role with relevant IT support.
• Familiarity with project tools and environments.

Responsibilities

• Imaging and configuring laptop, desktop, and mobile devices.
• Managing inventory of new and existing equipment.
• Installing hardware, software applications, and security updates.
• Supporting full lifecycle of IT equipment from deployment to decommissioning.
• Attending sites within Gloucestershire for equipment replacement.
• Ensuring compliance with IT policy requirements.
• Receiving IT incidents and requests and providing resolution or escalation.
• Ensuring technology support services meet GHC KPIs.

Skills

IT support experience

Project management tools

Education

A Level 3 Business admin NVQ or equivalent

Good general level of education in English and Mathematics

Tools

IT hardware management

Job description

Job summary

2 x Fixed Term contract/secondment opportunity for up to 6 months

The Digital services team in the Trust leads on Digital strategy, development, coordination, planning, project, and programme management for all Digital and supporting functions. This role forms part of the IT Operations team within the wider Digital Service.

The main purpose of this role is to deliver a high‑quality, professional service in issuing, maintaining and upgrading the GHC IT Equipment Estate. It involves working across all GHC sites to ensure timely delivery, setup, and support of IT devices.

The post holder will be part of the core hub that will manage real‑time communications with customers on the status of IT and Clinical Systems and Operations, liaising directly with other services as required.

Main duties of the job

• Imaging and configuring laptop, desktop and mobile devices
• Managing inventory of both new and existing equipment
• Installing hardware, software applications, and security updates
• Supporting the full lifecycle of IT equipment, from deployment to decommissioning
• Attending GHC staffed sites within Gloucestershire when required and serving as a point of contact for replacing equipment
• Checking IT equipment as part of the deployment process to ensure it meets GHC IT policy requirements
• Maintaining an up‑to‑date and accurate asset management system and completing regular asset audits
• Providing planned and ad‑hoc reports on location and levels of stock across the organisation
• Handling IT equipment during delivery, installation or disposal
• Complying with and maintaining IT policies, procedures, and information governance processes
• Receiving IT incidents and requests via phone, face‑to‑face, email and the Digital Services portal and providing resolution or proper escalation
• Accurately recording information from callers, end users and third‑party providers on the Service Desk System, escalating where necessary and liaising with third‑party specialists and suppliers
• Ensuring day‑to‑day management of technology support services meets GHC KPIs and customer requirements
• Participating in an on‑call rota providing out‑of‑hours IT support (where required)
• Undertaking such other duties that are related to the work of the organisation and consistent with the nature of the job and its level of responsibility

Person Specification

Qualifications – Essential

• A Level 3 Business admin NVQ or equivalent
• Good general level of education particularly in English and Mathematics

Experience – Essential

• Experience in a similar role, together with relevant experience in IT support, project tools and environments

Desirable

• Experience of working within the NHS
• Experience with IT hardware

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

1010 Pioneer Court

Brockworth

GL43AW

Website: https://www.ghc.nhs.uk/who-we-are/jobs/