IT Demand and Capacity Manager

University of Leeds; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK higher education institution is seeking an experienced demand and capacity manager to join its IT Project Delivery Directorate. The role involves forecasting demand, managing capacity requirements, and ensuring optimal resource allocation for technology change. This position is vital for the university's strategic objectives, promising a fulfilling career in a dynamic environment. Generous benefits include 42 days of holiday, a pension scheme, and access to on-site facilities.

Benefits

26 days holiday plus approx. 16 Bank Holidays

Generous pension scheme options plus life assurance

Discounted staff membership at the campus gym

Access to personal development courses

On-site childcare and shopping discounts

Qualifications

• Experience in managing demand and capacity in IT services.
• Ability to work with complex data and manage stakeholders.
• Capacity to prioritize strategic objectives.

Responsibilities

• Forecasting demand from the business and IT.
• Communicating capacity requirements to delivery units.
• Planning resource capacity to meet technology change portfolio.

Job description

Overview

This role is available to current employees within IT Services at the University of Leeds only.

Are you looking for a role which will contribute to the University delivering global change? Are you an experienced demand and capacity manager, able to manage the forecasting of demand from the business and IT, and communicate capacity requirements through to the delivery units? Can you work with complex data, managing conflict and stakeholders to ensure the right resource is available internally when required to meet customer volume demands and prioritise the strategic objectives of the University?

You will join the IT Project Delivery Directorate, which is responsible for overseeing the delivery of a large and diverse portfolio of IT projects for one of the largest higher education institutions in the UK. This role is critical to the integrated IT directorate's success.

You will be responsible for determining the resource capacity needed by IT to meet the portfolio of technology change, understanding how the functions operate and planning for future capacity requirements by undertaking planning activities to ensure targets are met and optimising portfolio efficiency.

Benefits

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That's 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state‑of‑the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on‑site childcare, shopping discounts and travel schemes are also available.