IT Customer Support Engineer

Flat Fee Recruiter; Ossett; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT cloud services provider is seeking an IT Customer Support Engineer based in Ossett. This full-time role involves responding to service calls and providing hardware support across a 75-mile radius. Ideal candidates will have strong troubleshooting abilities, excellent customer communication skills, and experience with preventative maintenance. Competitive salary and a company vehicle are offered.

Benefits

Competitive basic salary

Company vehicle

Qualifications

• Experience in providing hardware break-fix support.
• Strong troubleshooting skills and ability to resolve technical issues.
• Excellent customer communication and relationship management.

Responsibilities

• Respond to service calls on client sites.
• Handle hardware break-fix tasks and deployments.
• Diagnose and resolve complex technical faults.
• Conduct preventative maintenance and document activities.

Skills

Hardware break-fix support

Troubleshooting and diagnostics

Customer communication

Preventative maintenance

Job description

Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high‑growth, supportive team.

IT Customer Support Engineer - Ossett, West Yorkshire (On‑site with regional travel)

• Full Time, Permanent
• Competitive basic salary + company vehicle

About the company

Our client is one of the UK’s most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting‑edge technology solutions and award‑winning support.

About the role

As an IT Customer Support Engineer you’ll respond to service calls across a 75‑mile radius of the Ossett head office, providing hardware break‑fix support, preventative maintenance and on‑site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements.

Key responsibilities

• Respond to service calls on client sites
• Handle hardware break‑fix tasks and deployments, meeting required SLAs
• Troubleshoot, diagnose and resolve complex technical faults with real‑time updates
• Conduct comprehensive preventative maintenance with full activity documentation
• Maintain an in...