IT Customer Services Assistant

Anglia Ruskin University; Chelmsford; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading UK university in Chelmsford is seeking an IT Customer Service team member to provide support primarily through the main University telephone switchboard and e-communication. The ideal candidate will have excellent communication skills, a customer-oriented approach, and experience in telephone-based support. This part-time position requires working 22.2 hours per week, Monday to Wednesday. The university offers a range of benefits including generous holidays and a competitive relocation package.

Benefits

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Experience of telephone based support roles is essential.
• Experience of working with computer systems in a corporate environment would be advantageous.

Responsibilities

• Deliver support to customers primarily via telephone and e-communication tools.
• Work standard shift pattern of 8.45am – 5.00pm, Monday – Wednesday.

Skills

Good communication skills

Customer-oriented outlook

Experience in telephone-based support

Job description

About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About The Role

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.

This is your opportunity to join our IT Customer Service team, delivering a wide range of support to our customers – primarily via our main University telephone switchboard, and via e-communication tools.

You will have good communication skills and a customer-orientated outlook. Experience of telephone based support roles is essential. Experience of working with computer systems in a corporate environment would be advantageous.

This position will work to a standard shift pattern of 8.45am – 5.00pm, Monday – Wednesday, a total of 22.2 hours per week.

Informal enquiries can be made to Catherine Mason, IT Customer Service Team Leader at [e-mail]

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

Documents

• Job Description and Person Specification (PDF , 155.69kb)
• Candidate Brief (PDF , 2336.5kb)

Additional Information

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.