IT Configuration Manager

GardPass Consulting; Farnborough; Hybrid; GBP 65,000 - 77,000; Full time

Job summary

A technology consultancy in Farnborough, England, seeks a skilled configuration management professional to oversee software release processes and manage assets effectively. The ideal candidate should be well-versed in ITIL V4 and possess excellent communication skills to collaborate with multiple teams effectively. This hybrid role offers a competitive salary of up to £77,000 plus benefits.

Qualifications

• Five+ years demonstrated experience in configuration management.
• Strong knowledge of software release processes and ITIL V4.
• Ability to manage multiple tasks and adapt quickly to changes.

Responsibilities

• Oversee the software release management cycle to ensure timely delivery.
• Manage and maintain a CMDB and documentation for assets and hardware.
• Collaborate across teams to facilitate software releases and processes.

Skills

Configuration management

Release management

ITIL V4

Technical communication

Agile development

Tools

Microsoft Service Centre

CMS software

Job description

Location: Hybrid working - Farnborough, England

Clearance to Start: No clearance required

*Candidate needs to be DV eligible for the project*

Salary is up to £77,000+ benefits

Job Description

The successful candidate will have a full understanding of the principles of asset and configuration management, be able to demonstrate past successes in interacting with a wide variety of technologies and stakeholders and be a strong communicator.

The successful candidate will also have sufficient technical knowledge to interrogate and direct the interrogation of all types of hardware & network devices to get accurate configuration data.

It is desirable but not essential that the successful candidate will also have experience of creating and managing a CMDB within Microsoft Service Centre.

Your Role and Responsibilities

• Demonstrable experience with software configuration management processes, procedures and products
• Demonstrable knowledge with managing and overseeing entire release management cycle to include hotfixes, defect tracking, production operations status reporting
• Demonstrable experience in documenting releases, risks and in maintaining the schedule of planned releases and ability to lead software release meetings and oversee release team execution to deliver product on-time
• Domain knowledge of the internationally recognised CM standards
• Demonstrable previous CM experience at this level including process definition and governance
• Demonstrable experience of managing assets including documentation, hardware, virtual devices, software, licenses
• Demonstrable experience administering and maintaining a CMS for software licensing, asset management and configuration management
• Significant knowledge of ITIL V4 and how to define and apply compliant processes within a programme with a view of both continuous improvement and how to transition from existing processes to ITIL V4
• Significant experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team
• Keen technical advocate and self-learner up to date with the latest trends and innovations; encourages and inspires those around them.
• Strong written and verbal communication skills are required to collaborate with testers, systems engineers, architects, software developers, management as well as ability to work with multiple teams to release software
• Demonstrated ability to manage and prioritize multiple tasks and adapt quickly to changing requirements
• Familiarity with agile software development processes and products (release and sprint planning, product backlog management/refinement, retrospectives, etc.) and SecDevOps
• Establish a process for managing the CMDB
• Extract assets from the early CMDB to establish a bill of materials and work with other parties including supply chain so that can be costed and ultimately update the early CMDB
• Coordination with the service management organisation to align any required processes or procedures as we take on live services.