IT Change Administrator

Mitie; Keynsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A facility management company in the UK is seeking an IT Change-Coordinator to support the IT Change Manager by ensuring the Change Management process is followed. Key responsibilities include reviewing submitted requests for change, managing the IT Change Mailbox, and preparing reports. Candidates should have strong administration skills, excellent communication abilities, and experience working under pressure. Knowledge of Office 365 is essential, and experience with IT Change Management is a plus.

Qualifications

• Demonstrate a structured, methodical approach and the discipline to follow documented processes.
• Ability to communicate effectively, both written and verbal.
• Experience in IT Change Management is desirable.

Responsibilities

• Support the IT Change Manager in following the Change Management process.
• Review submitted RFCs to ensure required information is provided.
• Manage the IT Change Mailbox alongside the IT Change Manager.

Skills

Strong administration skills

Excellent communication skills

Attention to detail

Effective decision maker

Good working knowledge of Office 365

Experience working in a high-pressure environment

Team player

Tools

ServiceNow

Job description

The IT Change-Ordinator role is an administration role to support the IT Change Manager in ensuring the Mitie Change Management process is followed to evidence that all proposed changes to the Mitie IT production environment are fit for purpose.

Main Duties

• Reviewing submitted RFCs (Request for Change templates) to ensure all information required is provided and can be progressed to approval
• Working with colleagues and external contacts to seek additional information
• Preparing a weekly list of changes for review at the IS RFC Review meetings and attend the meetings to document actions as discussed
• Preparing reports / statistics using the change management database reporting function
• Manage the IT Change Mailbox in conjunction with the IT Change Manager
• Attend various meetings to provide information and status updates on RFCs
• Identifying potential candidates for Standard Change and then create relevant Standard Change RFC templates
• Deputising for the Mitie IT Change Manager as required

What we are looking for

• Strong administration skills and be able to demonstrate attention to detail
• Excellent communication skills, both written and verbal with the ability to communicate effectively
• Structured, methodical approach with discipline to follow documented processes
• Diplomacy and ability to remain calm under pressure. Confidence to push back where necessary
• Effective decision maker who can take responsibility quickly
• Team player who can work with the minimum of supervision
• Ability to work with a variety of personalities to champion best practice
• Experience of working in a high-pressure environment
• Good working knowledge of Office 365
• Able to attend the Bristol office once a week - first month will require more regular attendance to Bristol office
• Experience of working within IT Change Management (desirable not essential)
• Experience in working with an outsourced 3rd Party IT support provider (desirable not essential)
• Experience in ServiceNow (IT Service Management tool) (desirable not essential)