IT Business Analyst - People Projects

QBE; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading international insurer is seeking an IT Business Analyst in London to drive change and improvements in operational design. This role involves analysing business needs, documenting requirements, and supporting testing processes. The ideal candidate will have strong data analysis skills and experience in people-focused initiatives, with a flexible approach to working. This position offers competitive benefits and promotes a culture of inclusivity.

Benefits

30 days holiday a year

Flexible working options

Pension contributions of 10%

Private medical insurance

Family friendly policies

Qualifications

• Relevant experience in a similar IT Business Analyst role.
• Strong data analysis and process mapping skills.
• Practical knowledge of continuous improvement methodologies.
• Familiarity with Agile or hybrid project environments.
• Ability to work collaboratively and communicate effectively across teams.

Responsibilities

• Analyse business needs and document requirements.
• Deliver regular reporting and strategic analysis on business activities.
• Support testing processes for operational initiatives.

Skills

Adaptability

Analytical Thinking

Business Process Analysis

Data Analysis

Critical Thinking

Customer Service

Problem Solving

Tools

Jira

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: London
• Type: Permanent, full time
• Hybrid role, happy to talk flexible working

The Opportunity:

Are you passionate about driving change and improving systems that support people-focused initiatives? We’re looking for a proactive IT Business Analyst to join our dynamic team and help shape the future of our operational and organisational design.

If you're a motivated Business Analyst ready to make a difference in a fast-paced, people-centric environment, we’d love to hear from you.

Your New Role:

As an IT Business Analyst, you’ll play a key role in analysing business needs, documenting requirements, and supporting testing processes to ensure successful delivery of operational initiatives—particularly within the People space. You’ll:

• Deliver regular reporting and strategic analysis on business activities and outcomes.
• Ensure compliance with legislation, industry codes, and internal policies.
• Review, develop, and manage process and policy improvements across the business unit.
• Solve business problems using qualitative and quantitative data to uncover root causes and drive improvements.
• Support the development and implementation of operational and organisational design.
• Help team members identify trends, draw conclusions, and make recommendations based on data.
• Train Business Sponsors and resources in Process Excellence (PE) principles.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About you:

• Relevant experience in a similar IT Business Analyst role.
• Strong data analysis and process mapping skills.
• Practical knowledge of continuous improvement methodologies.
• Familiarity with Agile or hybrid project environments.
• Experience using Jira for project management.
• Ability to work collaboratively and communicate effectively across teams.
• Background in People/HR systems or projects would be highly beneficial.
• Understanding of regulatory changes (e.g. EU pay transparency) and their impact on systems.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation https://qbeeurope.com/careers/flex-qbe/.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during our recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net‑zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

#ISJ

Skills

Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend Analysis Application Close Date: 27/11/2025 11:59 PM

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.