IT Business Analyst

Steamship Insurance Management Services Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Health subsidy

Wellbeing & savings programme

Hybrid working policy

Job summary

Steamship Insurance Management Services Ltd is seeking a Business Analyst to drive change across the organisation, ensuring stakeholder outcomes are met. You will elicit and document requirements, map current and future processes, and develop system test plans with the delivery teams.

Ideal candidates will have strong communication, insurance or regulated financial services experience, and be comfortable working within a collaborative, hybrid environment that supports training and professional

Qualifications

• Proven experience as a Business Analyst, ideally in insurance or regulated financial services.
• Various requirements elicitation techniques (workshops, interviews).
• Documenting and prioritising functional and non-functional requirements.
• Data analysis and data modelling techniques.
• Process analysis and process modelling techniques.
• Strong organisation and time-management skills.

Responsibilities

• Understand and adhere to the company project framework and governance.
• Elicitation and documentation of requirements from all areas of the business.
• Elicitation and documentation of ‘As Is’ and ‘To Be’ processes for all areas of the business.
• Construct business cases for new initiatives.
• Data analysis to support decision making on changes and testing.
• Translate technical information for business stakeholders.
• Document system specifications or user stories as required.
• Develop and execute a system test plan.
• Maintain documentation (data models, process maps) in the EA tool.
• Coordinate and assist with user acceptance testing.
• Coordinate and assist in user training.
• Maintain understanding of the company’s systems and processes.
• Collaborate with tech and support teams to resolve system queries.

Skills

Requirements elicitation

Stakeholder communication

Documentation

Data analysis

Process modelling

Organisational understanding

Workshop facilitation

Testing coordination

Tools

SQL

Toad

Enterprise Architecture Tools

Job description

About the company

Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore.

Overall Job Purpose:

Undertaking Business Analysis activities to ensure successful outcomes for all stakeholders when implementing change across the organisation.

Key Responsibilities:

• Understand and adhere to the company project framework and governance.
• Understand and adhere to the company standards and procedures.
• Elicitation and documentation of requirements from all areas of the business.
• Elicitation and documentation of ‘As Is’ processes and defining and documenting ‘To Be’ processes for all areas of the business.
• Construct Business Cases for new initiatives.
• Data Analysis to support decision making on procedural/system changes and testing.
• Articulate business needs to technical resources and suppliers as well as translate technical information or questions in a manner that can be easily understood by the business.
• Document system specifications or user stories as required.
• Develop and execute a system test plan.
• Maintain documentation (e.g. Data Models, Process Maps) using the company’s Enterprise Architecture tool.
• Co-ordinate and assist with user acceptance testing.
• Co-ordinate and assist in user training.
• Maintain a good understanding of the company’s systems and processes.
• Work alongside the technical and support teams in analysing and resolving queries or issues with the current systems.

Person Specification:

• Excellent communication skills (verbal and written) including presentation skills and ability to articulate ideas clearly and simply both at a technical and business level
• Friendly, approachable, empathetic, and sincere
• Flexible, strong work ethic, willing to go the extra mile to get the job done

Essential Skills

Demonstrable and proven experience in Business Analysis including:

• Proven experience as a Business Analyst, ideally gained within the insurance sector or another regulated financial services environment
• Varied requirements elicitation techniques (including organising and running workshops, conducting interviews)
• Documenting and Prioritising Functional and Non-Functional Requirements
• Data Analysis and Data Modelling techniques
• Process Analysis and Process Modelling techniques
• Excellent organisation and time management skills

Desirable Skills

• Background in IT Systems Development
• A good knowledge of the Insurance Industry
• Ability to query databases using SQL or tools such as Toad
• Experience using Enterprise Architecture Tools
• Experience in both Waterfall and Agile projects
• Liaising with 3rd party vendors
• Training/accreditation in Business Analysis Techniques
• Training/accreditation/experience in Change Management

What you will get:

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare.
• We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply**