IT Business Analyst

PlayStation Network; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment technology company in London seeks a Business Analyst to manage project demands and enhance IT service delivery. You will coordinate between teams, gather requirements, and produce performance reports. The ideal candidate has strong organizational, analytical, and communication skills, alongside project management knowledge and technical proficiency with tools like Excel and ServiceNow.

Qualifications

• Exceptionally organized with strong attention to detail.
• Proactive and analytical problem solver.
• Effective collaborator across diverse teams.
• Excellent written and verbal communicator.
• Resilient and adaptable to high-pressure environments.
• Solid understanding of IT and business fundamentals.

Responsibilities

• Gather business and technical requirements.
• Coordinate with technical teams on priority projects.
• Support delivery of objectives across multiple sites.
• Facilitate communication between technical locations.
• Produce regular reports showcasing IT performance metrics.
• Oversee complex service requests and maintain communication.

Skills

Organizational skills

Analytical problem solving

Effective collaboration

Excellent communication

Resilience

Technical proficiency

Education

PMP or project management certifications

ITIL Foundation certification or higher

Tools

PowerPoint

Excel

Tableau

SharePoint

Miro

Trello

ServiceNow

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The IT Service & Support team at Sony Interactive Entertainment (SIE) is driven by a passion for redefining what world‑class employee experience looks like. Our mission is to set new global standards for how IT empowers people to create, collaborate, and innovate. We’re obsessed with delivering seamless, secure, and intelligent digital experiences that not only support productivity but inspire it. This role demands curiosity, enthusiasm, and an unshakable drive to raise the bar for service excellence - every day, in every interaction.

The operations of a multi‑project technology team are complex and often overlapping. This Business Analyst role will help manage the competing demands of the team across reactive requests and structured project deliverables. The position requires careful coordination of time‑sensitive activities, while ensuring consistent communication with key stakeholders. Some responsibilities will focus on operational logistics such as service management, ticket queue oversight, and reporting on service level performance. Others will center around project execution, resource coordination, and delivery of defined initiatives within agreed timelines.

Key Responsibilities

• Gather business and technical requirements to identify opportunities for process improvement, documentation, and efficiency.
• Coordinate with technical teams and leadership to gather updates on priority projects and initiatives.
• Support delivery of common objectives and milestones across multiple sites.
• Facilitate communication and collaboration between technical locations to maintain alignment and consistency.
• Produce regular reports and presentations showcasing IT achievements and performance metrics for both customers and internal IT leadership. This includes quarterly performance reports, annual summaries, and project‑specific KPI dashboards.
• Partner with the Services & Support leadership to ensure consistent policies, procedures, and documentation are maintained across all SIE‑managed studios.
• Oversee complex service requests, ensuring they are appropriately routed, tracked, and completed while highlighting and resolving obstacles.
• Manage stakeholder expectations and maintain transparent communication throughout project lifecycles.
• Contribute to life‑cycle management processes for IT assets and software licensing, ensuring accuracy of inventories across supported studios.
• Track and report on internal initiative progress, developing performance reports and dashboards using appropriate tools.
• Support IT asset logistics, including shipment and receipt of equipment to and from UK and international studio locations.

What We’re Looking For

A proactive and technically skilled professional who enjoys solving complex problems, developing automations, and enhancing employee experience through data‑driven insights. Comfortable working independently while collaborating effectively across global IT and engineering teams.

• Exceptionally organized, with strong attention to detail and precision in documentation.
• Proactive and analytical problem solver with a hands‑on approach.
• Effective collaborator, capable of fostering strong relationships across diverse teams and disciplines.
• Excellent written and verbal communicator, able to adapt style to suit audience and situation.
• Resilient and adaptable to fast‑paced, occasionally high‑pressure environments.
• Technically proficient across organizational and reporting tools, including PowerPoint, Excel, Tableau, SharePoint, Miro, Trello, and ServiceNow.
• Demonstrates solid understanding of IT and business fundamentals, with curiosity for innovation balanced by practical awareness of operational constraints.
• PMP or project management certifications
• ITIL Foundation certification or higher

Attributes

• Employee‑focused mindset with strong problem‑solving and relationship‑building skills.
• Analytical and detail‑oriented approach with a passion for innovation and automation.
• Ability to manage multiple priorities and contribute to cross‑functional projects.
• Collaborative team player who leads by example and drives continuous improvement.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

SIEE will treat all survey responses in the strictest confidence, and our personnel with decision‑making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application.

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