IT Business Analyst

Sony Interactive Entertainment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in entertainment is seeking an IT Service & Support professional to elevate employee experience through innovation. You will be responsible for gathering requirements, producing performance reports, and managing complex service requests. Ideal candidates are proactive problem solvers with a technical background. This role is based in London and encourages collaboration across global IT teams.

Qualifications

• Proactive and technically skilled professional with problem-solving abilities.
• Comfortable working independently and collaborating effectively with global teams.
• Strong attention to detail and precision in documentation.

Responsibilities

• Gather business and technical requirements for process improvement.
• Produce reports showcasing IT achievements and performance metrics.
• Manage stakeholder expectations and maintain communication throughout projects.

Skills

Problem-solving

Data-driven insights

Collaboration

Attention to detail

Education

PMP or project management certifications

ITIL Foundation certification or higher

Tools

PowerPoint

Excel

Tableau

ServiceNow

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

IT Service & Support Team

The IT Service & Support team at Sony Interactive Entertainment (SIE) is driven by a passion for redefining what world‑class employee experience looks like. Our mission is to set new global standards for how IT empowers people to create, collaborate, and innovate. We’re obsessed with delivering seamless, secure, and intelligent digital experiences that not only support productivity but inspire it. This role demands curiosity, enthusiasm, and an unshakable drive to raise the bar for service excellence – every day, in every interaction.

Key Responsibilities

• Gather business and technical requirements to identify opportunities for process improvement, documentation, and efficiency.
• Coordinate with technical teams and leadership to gather updates on priority projects and initiatives.
• Support delivery of common objectives and milestones across multiple sites.
• Facilitate communication and collaboration between technical locations to maintain alignment and consistency.
• Produce regular reports and presentations showcasing IT achievements and performance metrics for both customers and internal IT leadership. This includes quarterly performance reports, annual summaries, and project‑specific KPI dashboards.
• Partner with the Services & Support leadership to ensure consistent policies, procedures, and documentation are maintained across all SIE‑managed studios.
• Oversee complex service requests, ensuring they are appropriately routed, tracked, and completed while highlighting and resolving obstacles.
• Manage stakeholder expectations and maintain transparent communication throughout project lifecycles.
• Contribute to life‑cycle management processes for IT assets and software licensing, ensuring accuracy of inventories across supported studios.
• Track and report on internal initiative progress, developing performance reports and dashboards using appropriate tools.
• Support IT asset logistics, including shipment and receipt of equipment to and from UK and international studio locations.

What We’re Looking For

A proactive and technically skilled professional who enjoys solving complex problems, developing automations, and enhancing employee experience through data‑driven insights. Comfortable working independently while collaborating effectively across global IT and engineering teams.

Key Competencies

• Exceptionally organized, with strong attention to detail and precision in documentation.
• Proactive and analytical problem solver with a hands‑on approach.
• Effective collaborator, capable of fostering strong relationships across diverse teams and disciplines.
• Excellent written and verbal communicator, able to adapt style to suit audience and situation.
• Resilient and adaptable to fast‑paced, occasionally high‑pressure environments.
• Technically proficient across organizational and reporting tools, including PowerPoint, Excel, Tableau, SharePoint, Miro, Trello, and ServiceNow.
• Demonstrates solid understanding of IT and business fundamentals, with curiosity for innovation balanced by practical awareness of operational constraints.

Desirable

• PMP or project management certifications
• ITIL Foundation certification or higher

Attributes

• Employee‑focused mindset with strong problem‑solving and relationship‑building skills.
• Analytical and detail‑oriented approach with a passion for innovation and automation.
• Ability to manage multiple priorities and contribute to cross‑functional projects.
• Collaborative team player who leads by example and drives continuous improvement.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.