IT & Business Analyst

Tourism Holdings Limited; Broxburn; On-site; GBP 28,000; Full time

Job summary

A leading company in the travel sector seeks an enthusiastic IT & Business Analyst to enhance customer experiences through effective data management and IT solutions. In this full-time role based in Broxburn, you will support IT systems, manage projects, and collaborate with global teams, fostering a high standard of customer service.

Benefits

Additional leave

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Referral programme

Sick pay

Qualifications

• Experience supporting 24/7 web applications in B2B and B2C contexts.
• Proven ability to deliver projects on demanding timescales.
• Understanding of change and risk management in complex operational environments.

Responsibilities

• Assist in onboarding and offboarding of new crew members.
• Manage and create AirTable bases and HubSpot CRM including implementing new workflows.
• Participate in global IT projects, such as MFA audits and data migrations.

Skills

Communication

Troubleshooting

Analytical Skills

Project Management

Flexibility

Tools

HubSpot

Power BI

Job description

Overview

Here at thl UK & Ireland, we are committed to delivering a personalized experience to all our customers. Our valued IT & Business Analyst roles utilize their in-depth knowledge to ensure that our customer data is accurate and of high quality, and that our CRM platform, telephony platform, and marketing database are fit for purpose.

Responsibilities

1. Assist in onboarding and offboarding of new crew members.
2. Source and set up new IT equipment and hardware, including printers, iPads, tablets, TVs, desktops, programs/printers, phone systems, etc.
3. Research, develop, implement, and train on new software.
4. Manage and create AirTable bases and HubSpot CRM, including implementing new workflows.
5. Participate in conference calls with third parties during and outside of work hours as required.
6. Perform ad-hoc tasks from management as deemed appropriate.
7. Troubleshoot and resolve unplanned issues with in-house managed IT systems.
8. Handle global administrator roles within the THL IT team, managing servers, licenses, VTA roles, SharePoint, and Motek setup.
9. Participate in global IT projects, such as MFA audits, server audits, and data migrations.
10. Collaborate with the IT global team for upcoming changes and regional rollouts.
11. Manage onsite and remote support for depots, including troubleshooting, software installations, updates, and admin overrides.
12. Manage all staff tickets and communicate with Motek Support and IT Helpdesk.
13. Advise on IT system changes within the business.
14. Project manage internal IT systems, working with departments on system design, build, and updates.
15. Install and manage network and physical IT infrastructure, including planning, budgeting, and decommissioning.
16. Create, distribute, and troubleshoot internal reports, including RAM and Power BI reports.
17. Manage telephony systems, including troubleshooting and hardware/software installation.
18. Design, create, and manage automations across multiple platforms.
19. Support budget management for the department.
20. Assist in upholding data recovery policies in collaboration with the global IT group.

Experience

A passion for exceeding customer expectations, excellent communication skills, and proficiency with IT packages and in-house systems are essential. Attention to detail, resilience, flexibility, and a drive to work in a fast-paced environment are also required.

You should demonstrate:

• Proven ability to deliver projects on demanding timescales.
• Understanding of change and risk management in complex operational environments.
• Experience supporting 24/7 web applications in B2B and B2C contexts.
• Experience using HubSpot to improve customer interactions and business practices.
• Strong troubleshooting and analytical skills.
• Ability to identify improvements and provide cost estimates.
• High morale and relationship-building skills at all levels.
• Commitment to high customer service standards.
• Resilience and flexibility in dynamic environments.
• Attention to detail, planning, and organizational skills.
• Flexibility to adapt to various work situations.
• A passion for customer insights.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

We prioritize your well-being with a comprehensive range of benefits designed to support you both personally and professionally.