IT & Automation Technician

ITSS Recruitment; Aylesford; On-site; GBP 30,000 - 33,000; Full time

Job summary

A growing e-commerce company in Aylesford is seeking an IT & Automation Technician. This role involves maintaining advanced automated equipment and providing IT support. The ideal candidate has a mechanical/technical background, strong problem-solving skills, and is passionate about technology. The position offers a salary between £30,000 - £33,000 and requires working on a shift pattern from 2pm to 10pm.

Qualifications

• Must have a mechanical/technical background, ideally in a fulfilment centre.
• Ability to carry out fault diagnosis and reactive repairs quickly.
• Strong relationship with manufacturers of the equipment.

Responsibilities

• Maintain and troubleshoot automation equipment and machinery.
• Provide front-line support for hardware and software issues.
• Perform proactive maintenance to maximize equipment uptime.

Skills

Mechanical/technical background

Problem-solving skills

Experience with MS365

Highly IT literate

Proactive maintenance

Tools

Ubiquiti environments

Job description

IT & Automation Technician - Exiting role to work for a fast growing e-commerce brand who are opening a new HQ due to their growth.

£30,000 - £33,000 - Fully On-site. You will need to work a shift pattern of 2pm - 10pm.

The Team

You’ll be working with a group of great people who think independently but collaborate as a strong team to deliver exceptional results. Career progression? Absolutely - there are plenty of opportunities to grow and develop, as their rapid growth continues.

This Role

They are currently embarking on a journey to become the most efficient ecommerce fulfilment centre in the UK. Implementing that ambition involves a whole host of shiny new automation equipment. From conveyors to SLAM machines and from pick-to-light to right‑size packaging machines - their new warehouse will be a hive of efficient automation!

You’ll play a crucial role in keeping all of that technology running smoothly, through a mix of proactive and reactive maintenance programmes. Added to that, when not maintaining the automation equipment, you’ll play an important part in providing first line IT support to their 200+ users and working on IT infrastructure projects.

This is a really interesting role which is split two‑fold:

• Firstly, you’ll be solely responsible for maintaining, troubleshooting and repairing a whole range of advanced automated picking and packing equipment throughout our new state‑of‑the‑art fulfilment centre.
• Secondly, you’ll be a crucial part of their small, hands‑on IT team, keeping their team connected, secure and productive.

This role will be on a 2pm - 10pm shift pattern 5 days a week, which may sometimes include weekends. You may also occasionally have to work other hours, outside of our fulfilment centre hours of operation in order to service, maintain, fix or install equipment without impacting on our operations and service levels.

Your responsibilities will include:

• Sole responsibility for the fulfilment centre automation equipment and machinery
• Carrying out proactive maintenance on all machinery and equipment to maximise uptime and prevent breakdowns
• Keeping the machinery and equipment in good overall condition, including regular cleaning
• Fault diagnosis and reactive repairs in our live fulfilment centre getting production lines back up and running quickly when they break down
• Provide front‑line support for users, both hardware and software, quickly diagnosing and troubleshooting issues with a range of tech, including PCs, laptops, tablets, mobile devices and a variety of printers
• Assisting the IT Manager with IT infrastructure project work
• Ensuring they always have sufficient spare parts, tools & supplies on hand in order to fix the machinery and equipment quickly when breakdowns happen to minimise downtime
• Maintain a strong relationship with the manufacturers of the equipment, staying up to date with the latest innovations and best practices

Skills & experience:

• You must have a mechanical/technical background, ideally in a fulfilment centre environment (although that’s not a requirement)
• You’ll be a 'tinkerer' and be very 'handy'. You’ll know one end of a screwdriver from another, with a love of learning how things work
• You’ll be obsessed with improving systems & processes – always looking for small improvements that compound to make big differences
• Ideally, you have experience with the MS365 and Ubiquiti environments, with a good understanding of their administration
• You’ll be highly IT literate with a love of technology, have a can‑do attitude and be the kind of person that just 'gets stuff done'!

Sponsorship will not be available for this role and you will need to be based within commuting distance of Aylesford, Kent.

We are interviewing currently so apply now for immediate consideration for the IT & Automation Technician position or contact Stuart Barnes at ITSS Recruitment for further information.