IT Asset Analyst

inploi; Trafford; On-site; GBP 34,000 - 37,000; Full time

Job summary

A local government organization in Trafford is seeking an IT Asset Analyst to improve and maintain their technology landscape. The successful candidate will manage incidents, contribute to process improvement, and mentor IT Support staff. This role emphasizes proactive IT support and a strong customer focus, within a friendly and supportive team dedicated to digital transformation. Join us to help shape Trafford’s digital future.

Benefits

Generous pension scheme

Home Technology scheme

Car Lease scheme

Cycle to Work scheme

Simply Healthcare membership

Employee Discount Programme

Qualifications

• Experience in operational IT support and asset management.
• Understanding of process, collaboration, and continuous improvement.
• A strong customer focus and commitment to quality.

Responsibilities

• Managing incidents and service requests in line with agreed procedures.
• Diagnosing, prioritising, and resolving technical issues.
• Facilitating recovery and documenting resolutions.
• Supporting IT hardware and software asset management processes.
• Contributing to testing and refining operational procedures.
• Mentoring IT Support staff.

Skills

proactive and detail-oriented

operational IT support experience

asset management

strong customer focus

good communication skills

Job description

IT Asset Analyst

Employer Trafford Council

Address Trafford Town Hall, Talbot Road, Stretford, M32 0TH

Salary £34,434 - £36,363

Salary Grade Band 6

Working Pattern Full time

Working hours 36.25 per week

Contract type Permanent

Join our team and help shape Trafford’s digital future.

Trafford IT and Digital Services play a pivotal role in delivering the Council’s Corporate and NHS Locality Plans driving digital transformation across Trafford Council and NHS Greater Manchester Integrated Care services. Our mission is to create a flexible, modern IT infrastructure that enhances service delivery, improves public engagement, and promotes digital inclusion. Through innovation and collaboration, we empower citizens to be more independent and help reduce demand on services.

As part of our IT Operational function, you’ll be joining a forward-thinking team that manages and supports the technology landscape powering our business applications and frontline services. Following ITIL best practices, we’re committed to delivering high-quality, secure, and reliable IT services that align technology with business needs and maximise value for our residents.

About the role

As an IT Analyst in the Asset Team, you’ll play a crucial role in maintaining and improving the technology that underpins everything we do. You’ll ensure that incidents and service requests are efficiently handled, contribute to problem-solving and process improvement, and help us deliver exceptional IT support to colleagues and partners.

Your main responsibilities will include

• Managing incidents and service requests in line with agreed procedures.
• Diagnosing, prioritising, and resolving technical issues, escalating where necessary.
• Facilitating recovery and documenting resolutions to ensure continuous improvement.
• Supporting IT hardware and software asset management processes.
• Contributing to testing, reviewing, and refining operational procedures.
• Mentoring and supporting IT Support staff to develop their technical and customer service skills.

About you

You’ll be a proactive and detail-oriented IT professional with experience in operational IT support and asset management. You’ll understand the importance of process, collaboration, and continuous improvement. A strong customer focus, good communication skills, and a commitment to quality will help you succeed in this role.

Why Join Us?

At Trafford Council, you’ll join a friendly and forward-thinking team where your growth and wellbeing truly matter. We’re a people-centred, values-driven organisation that champions innovation, collaboration, and a positive permission culture empowering you to share ideas, challenge convention, and help shape how we deliver services across Trafford.

As part of our modern and progressive IT & Digital Service, you’ll:

• Be part of an ambitious team driving real digital change across Trafford.
• Work alongside skilled professionals who value learning, support, and development.
• Help deliver innovative digital solutions that make a genuine difference to our local communities.

Supporting Your Wellbeing

We recognise that wellbeing is the foundation of a happy and productive workplace. That’s why we offer a range of initiatives designed to support your mental and physical health including mindfulness sessions, mental health first aiders, running and walking groups, and regular health and wellbeing events.

Life in Trafford

Trafford continues to be one of the best places to live in the country known for its strong sense of community, excellent schools, and outstanding quality of life. The borough scores highly in education, employment, recycling, and safety, and is recognised as one of the safest areas in Greater Manchester.

With fantastic transport links and world-class sport, culture, and leisure facilities, Trafford offers the perfect balance of professional opportunity and personal wellbeing.

If you’re passionate about using technology to make public services smarter, more efficient, and more accessible we’d love to hear from you.

Apply now and help us build Trafford’s digital future.

About the benefits

Our Benefits Include

• Generous pension scheme
• Home Technology and Car Lease schemes
• Cycle to Work scheme
• Simply Healthcare membership
• Employee Discount Programme Perks at Work

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor and we won't be able to support with your work visa.

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)