IT Apprenticeship

Baltic Apprenticeships; Shefford; On-site; GBP 15,000; Full time

Job summary

A leading educational training provider in the UK is offering an IT Support Apprentice position where you will gain hands-on experience in a supportive environment. Responsibilities include responding to helpdesk requests, undertaking hardware repairs, and installing software on client sites. Ideal candidates have an interest in IT, problem-solving skills, and effective communication abilities. This position offers a salary of £14,772 and various benefits including private healthcare and a structured training plan.

Benefits

Private healthcare

Pension contributions

Employee assistance programme

Life assurance

Mileage allowance - 45p per mile

Structured training and progression plan

Potential annual bonus

Qualifications

• Keen interest in IT and problem-solving.
• Full UK Drivers Licence with access to own car.
• Experience in hardware repair or troubleshooting is a bonus.

Responsibilities

• Provide timely technical support for remote helpdesk requests.
• Log, track, and resolve support calls efficiently.
• Carry out hardware and software repairs in a workshop.

Skills

IT problem-solving

Confident communication

Customer-first approach

Experience building a PC

Familiarity with Microsoft Windows

Self-motivation

Education

Level 3 IT Support qualification

Job description

Overview

Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you'll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast-track entry into the IT industry.

Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support.

Why Partnership Education

Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you'll work alongside a skilled and supportive team that's passionate about empowering educators and students through reliable, future-ready technology.

What You'll Be Doing

While working towards your Level 3 IT Support qualification with Baltic Apprenticeships, you'll:

• Respond to remote helpdesk requests with timely and effective technical support
• Log, track, and resolve support calls efficiently
• Carry out hardware and software repairs in a fully-equipped workshop
• Install and configure hardware and software across client sites
• Maintain detailed network documentation and reports
• Support project needs by sourcing IT equipment
• Attend on-site visits to assist schools directly

You'll receive full training and mentorship from both your workplace and the expert team at Baltic.

Salary, Hours & Benefits

• £14,772 annual salary
• 37.5 hours per week, Monday to Friday, 9am-5pm
• 23 days holiday
• Private healthcare, pension contributions, employee assistance programme, and life assurance
• Mileage allowance - 45p per mile for travel outside your regular commute
• A structured training and progression plan within the company
• Potential of an annual bonus!

What We're Looking For

• A keen interest in IT and problem-solving
• Experience building a PC
• Full UK Drivers Licence and access to own car
• Experience in hardware repair or troubleshooting is a bonus
• Confident communication skills and a team-oriented mindset
• Familiarity with Microsoft Windows and Office
• A customer-first approach with strong interpersonal skills
• Self-motivation and a proactive attitude

Your Training with Baltic

This apprenticeship is more than just a qualification - it's your launchpad into the IT world. You'll complete:

• AZ-900 Azure Fundamentals - a foundational cloud computing certification
• Confident Communication - develop self-awareness, body language, and digital presence
• Customer Service Fundamentals - learn how to understand user needs, resolve conflict, and build professional relationships

Ready to Apply?

Click "Apply" and send us your CV! Once received, you'll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

Eligibility

You must have the right to work in the UK and hold valid residency status.

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