IT Apprentice (Level 3 Information Communications Technician)

Primary Goal; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading apprenticeship provider in the UK is looking for an IT Apprentice to work in schools, providing helpdesk support and training. You will receive comprehensive training and support, with a salary starting at £10,000 for the first year. This is an excellent opportunity for those passionate about technology and eager to start their career in IT. The role involves both school work and study, allowing you to earn while you learn.

Benefits

Comprehensive training programme

Access to practice labs

Specialist vendor certificates

Qualifications

• Committed to completing the full apprenticeship programme.
• Ability to work well in a team and independently.
• Enthusiastic with a drive to learn and achieve success.

Responsibilities

• Provide first line support for staff who raise helpdesk tickets.
• Assist in system upgrades and system maintenance.
• Liaise with third party suppliers for quotes.

Skills

Passion for technology

Confident with hardware/software

Good communication skills

Experience with children/young people

Education

GCSE English and Maths at grade 4

Job description

Overview

Learning Partners IT Apprentice
Place of work: Guildford, Surrey

Four days a week in school, 1 day a week to study.

You don’t need to go to university to kickstart your career. If you want to learn while you earn and stay up to date with the latest technology, our apprentice opportunity may be for you.

Join Learning Partners Academies network team to provide network support in Kings College Guildford and other schools remotely. You will train with Primary Goal remotely and obtain industry‑recognised qualifications without attending college.

What you will be doing

• Apprenticeship training delivered by Primary Goal.
• Work in a school trust carrying out helpdesk and IT duties: resolve problems related to operating systems, networks, software, user accounts and websites.
• Provide first line support for staff who raise helpdesk tickets.
• Provide technical support to understand and troubleshoot issues.
• Creation of staff accounts across a range of programs and websites.
• Assist in system upgrades and system maintenance.
• Liaise with third party suppliers such as Internet Service Providers and vendors to retrieve quotes.
• Support technology asset management.

What we will provide you with

• Comprehensive pre-apprenticeship induction programme (health and safety and technical specifics).
• Level 3 Information Communications Technician apprenticeship standard.
• e-learning materials.
• Specialist vendor and technical certificates.
• Access to practice labs to develop technical competency.
• Knowledge Base and monthly assessor visits with competency checks.
• Support desk (technical and pastoral).
• Personal Learning and Thinking Skills and Key Skills development.
• Employment Rights and Responsibilities module.
• Functional Skills or GCSE English, Maths and ICT if required.

What we are looking for

• Someone with a true passion for technology.
• Confident with hardware, software and other technical devices.
• Good communication and interpersonal skills.
• Experience with children/young people is desirable.
• Enthusiastic with a drive to learn and achieve success.
• Loves helping others and enjoys working with people of all ages.
• Committed to completing the full apprenticeship programme.
• Ability to work well in a team and independently using initiative.

Working Week

Monday to Friday, 36 hours per week with a 40 minute lunch break. Four days a week in school and one day a week to study.

Salary

£10,000 for the first 12 months. The remaining 10 months of the apprenticeship will be paid at the National Minimum Wage according to your age.

Desired Qualifications

GCSE English and Maths at grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Expected Duration

15 months with 4 months End Point Assessment. This is a fixed term appointment of 20 months to run concurrently with the apprenticeship program.

Progression

On passing the apprenticeship, you may gain recognition for the Register of IT Technician (RITTech). There may be a progression to our Level 4 Network Engineer apprenticeship in some cases.

Disability and Safeguarding

Primary Goal is committed to being a Disability Confident Training Provider and will make reasonable adjustments for interview. The Learning Partners Academy Trust is committed to safeguarding and welfare; an Enhanced DBS check will be required.

PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for.