IT Apprentice

QA; Waverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a candidate to manage incidents and provide technical support for various applications and systems. The ideal candidate should have hands-on experience with Microsoft 365 and strong communication skills. Responsibilities include logging incidents, managing requests, and maintaining governance standards across IT service management processes.

Qualifications

• Hands-on experience with Microsoft 365 and Windows.
• Excellent verbal and written communication skills.
• Efficient problem-solving abilities focused on quick fixes.

Responsibilities

• Log incidents and faults, categorising them.
• Manage incidents and requests through the service management tool.
• Provide support for a wide range of applications, software & hardware.

Skills

Understanding of Microsoft 365

Communication skills

Problem-solving

Job description

Employer description

ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business.

Responsibilities

• Log incidents and faults, categorising them
• Managing incidents and requests through the service management tool
• Provide support for a wide range and constantly evolving applications, software & hardware
• Follow standard operating procedures of the company
• Maintaining governance standards across all IT service management processes
• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
• Identify repeat issues or service risks to management team
• Manage scheduled tasks for customers

Desirable skills

• A good understanding and hands on experience of Microsoft 365 and Windows
• Great communications skills both verbal and written
• Good and efficient problem solving, with a focus on quick fixes
• Able to follow processes and pr...