IT Apprentice

Flogas Britain Ltd; Wanlip; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading off-grid energy provider in the UK is looking for an IT Apprentice to support customer interactions and technical project delivery. This role involves managing IT support requests, contributing to documentation, and liaising with technical teams. Successful candidates will have GCSEs in English and Maths, alongside strong problem-solving and communication skills. This position offers an excellent opportunity for career progression in various IT specializations.

Qualifications

• Good communication skills with the ability to work in a team.
• Basic IT knowledge and eagerness to learn.
• Attention to detail in all IT support tasks.

Responsibilities

• Act as a point of contact for customers via phone and IT Support Portal.
• Support technical project delivery and vendor meetings.
• Assist in documentation, training, and customer support requests.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Logical

Team working

Initiative

Education

GCSE in English (grade 4/C)

GCSE in Maths (grade 4/C)

Job description

Overview

The primary role of the IT Apprentice is to be a point of contact for our customers via phone and IT Support Portal. This is a junior position, working alongside the Service & business partnering teams and is an ideal starting point for an individual to progress their career as an IT professional., Support the renewals and procurement process

Responsibilities

• Arranging vendor meetings
• Raising purchase orders
• Process goods on receipt
• Support technical project delivery
• Participate in project meetings, helping to track progress, risks, and action items
• Work with technical teams and customers to facilitate smooth delivery of IT projects
• Assist IT Business Partners in understanding business needs and translating them into IT requirements
• Support technical installations
• Support installation of on-site IT equipment such as routers, switches, computers & CCTV
• Maintain Assets
• Keep check on stock of dispatched and returned hardware- update asset system to reflect changes
• Raising and GRN of purchase orders
• Documentation
• Maintain documentation and create user guides where applicable for repeat tasks
• Maintain records, documentation, and reports to support decision-making
• Contribute to user training and communication plans during system changes or upgrades.
• Assisting technical and support functions in issue resolution
• Support resolution of tickets
• Liaise with end users to diagnose and fault find
• Support colleagues with IT helpdesk enquires
• Taking calls
• Resolving IT support requests
• Escalate cases as required, Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escape where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements.
• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy

Qualifications

• GCSE in:
  • English (grade 4/C)
  • Maths (grade 4/C)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Additional Information

Upon successful completion of the apprenticeship, there the possibility of a full‑time role available for a hard‑working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.

Flogas Britain is a leading off‑grid energy provider in the UK, supplying Liquefied Petroleum Gas (LPG), Liquefied Natural Gas (LNG), and renewable energy solutions to homes and businesses. The company is part of DCC plc and operates a nationwide delivery network, also providing services like tank installation, gas cylinder supply, and generator fuels. Flogas is involved in the energy transition, helping customers switch to lower‑carbon fuels like biofuels, heat pumps, and solar power.