IT Apprentice

ONECOM LTD; Swindon; On-site; GBP 16,000 - 22,000; Full time

Job summary

A leading IT services provider in the UK is seeking an IT Apprentice to deliver remote and on-site support for IT systems and ensure high-quality customer service. Ideal candidates should possess strong communication and organisational skills and a passion for IT. Responsibilities include managing technical support requests, maintaining customer relationships, and collaborating with team members. The position offers a unique opportunity to develop skills in a supportive environment alongside attractive perks including flexible leave and wellbeing support.

Benefits

25 days bank holidays and buy/sell options

Birthday day off

EV Scheme: Lease a brand‑new electric car

9% combined pension contribution

In‑House Training Academy

24/7 access to mental health support

Discounted gym membership

Financial wellbeing support

Qualifications

• Maintain technical knowledge of current IT technology offerings and solutions.
• Proactively research and find solutions for customer issues.

Responsibilities

• Provide technical IT support ensuring customers are dealt with promptly and within SLA.
• Accurately log customer incidents and requests within the CRM assessing ticket severity.
• Collaborate with ITMS Service Desk members to provide outstanding service.

Skills

Excellent interpersonal and customer‑facing communication skills

Strong organisational skills

Ability to work flexibly in a high‑pressure fast‑paced environment

Job description

Are you ready to kickstart your career in IT support? As an IT Apprentice at Onecom you’ll provide remote and on‑site IT support for Macs, PCs, servers, Microsoft 365 and various associated software. You’ll develop essential skills in fault finding diagnostics and system maintenance while ensuring high levels of customer service. If you have a can‑do attitude and a passion for IT this apprenticeship is for you!

Responsibilities

• Provide technical IT support ensuring customers are dealt with promptly and within SLA
• Accurately log customer incidents and requests within the CRM assessing ticket severity
• Provide technical expertise to resolve customer incidents and service requests
• Maintain a high level of customer service for incidents and service requests
• Update the CRM effectively and manage customer tickets
• Develop and maintain excellent relationships with customers becoming a trusted source of advice
• Collaborate with ITMS Service Desk members to provide outstanding service
• Continue personal development through training on relevant products and business knowledge

Perks for our People

• Holidays: 25 days bank holidays and buy/sell options
• Other Leave: Birthday day off 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand‑new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards discounts on tech
• Socials: All‑expensed‑paid company events
• Development: In‑House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support

Qualifications

• Excellent interpersonal and customer‑facing communication skills
• Strong organisational skills with the ability to remain focussed under pressure
• Actively maintain technical knowledge of current IT technology offerings and solutions
• Proactively research and find solutions for customer issues
• Ability to work flexibly in a high‑pressure fast‑paced environment

Onecom is an award‑winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

We champion our values in everything we do: Innovation Integrity Ambition Knowledge Inspiration.