IT Apprentice

Onecom; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading communication technology provider in Swindon is seeking an IT Apprentice to provide remote and on-site IT support. The position focuses on developing skills in fault finding, diagnostics, and system maintenance while delivering excellent customer service. Strong communication and organizational skills are essential. The role offers in-house training and numerous employee perks.

Benefits

25 days bank holidays and buy/sell options

Birthday day off

EV Scheme: Lease a brand-new electric car

9% combined pension contribution

Quarterly and annual employee awards

All-expenses-paid company events

In-House Training Academy

24/7 access to mental health support

Discounted gym membership

Qualifications

• A can-do attitude and a passion for IT are essential.
• Ability to provide remote and on-site IT support.

Responsibilities

• Provide technical IT support ensuring customers are dealt with promptly.
• Log customer incidents and requests within the CRM.
• Provide technical expertise to resolve customer incidents.
• Maintain a high level of customer service.
• Update the CRM effectively and manage customer tickets.
• Develop relationships with customers for advice.
• Collaborate with ITMS Service Desk members.
• Continue personal development through training.

Skills

Excellent interpersonal and customer‑facing communication skills

Strong organisational skills

Ability to remain focused under pressure

Technical knowledge of current IT technology offerings

Ability to work flexibly in a high‑pressure environment

Job description

Join our Team as an IT Apprentice!

Location : Swindon

Salary : Apprentice wage 7.55 per hour for first 12 months of training

Hours : 37.5 hours per week shifts between 8am - 6pm

About the role

Are you ready to kickstart your career in IT support As an IT Apprentice at Onecom youll provide remote and on-site IT support for Macs PCs servers Microsoft 365 and various associated software. Youll develop essential skills in fault finding diagnostics and system maintenance while ensuring high levels of customer service. If you have a can-do attitude and a passion for IT this apprenticeship is for you!

What makes you a great fit

• Excellent interpersonal and customer‑facing communication skills
• Strong organisational skills with the ability to remain focussed under pressure
• Actively maintain technical knowledge of current IT technology offerings and solutions
• Proactively research and find solutions for customer issues
• Ability to work flexibly in a high‑pressure fast‑paced environment

Key responsibilities

• Provide technical IT support ensuring customers are dealt with promptly and within SLA
• Accurately log customer incidents and requests within the CRM assessing ticket severity
• Provide technical expertise to resolve customer incidents and service requests
• Maintain a high level of customer service for incidents and service requests
• Update the CRM effectively and manage customer tickets
• Develop and maintain excellent relationships with customers becoming a trusted source of advice
• Collaborate with ITMS Service Desk members to provide outstanding service
• Continue personal development through training on relevant products and business knowledge

Perks for our People

• Holidays : 25 days bank holidays and buy / sell options
• Other Leave : Birthday day off 12 paid hours for flexible use Volunteer day
• EV Scheme : Lease a brand‑new electric car
• Lifestyle : 9% combined pension contribution and 4x salary life assurance
• Rewards : Quarterly and annual employee awards discounts on tech
• Socials : All‑expenses‑paid company events
• Development : In‑House Training Academy
• Wellbeing : 24 / 7 access to mental health support Calm App discounted gym membership cycle to work scheme free breakfast & fresh fruit eye‑care vouchers financial wellbeing support

Who we are

Onecom is an award‑winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values

We champion our values in everything we do : Innovation Integrity Ambition Knowledge Inspiration.

ED&I

We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Employment Type : Full Time

Experience : years

Vacancy : 1