IT Apprentice

Reigate Grammar School; Reigate and Banstead; On-site; GBP 15,000 - 20,000; Full time

Job summary

An educational institution in the United Kingdom is offering an IT Apprenticeship. This role presents a fantastic growth opportunity involving daily technical challenges. As an IT Apprentice, you will manage staff accounts, support network systems, and handle various IT responsibilities, leading to a Level 3 Information Communications Technician qualification.

Qualifications

• GCSE in English and Maths is a requirement.
• Relevant qualifications and industry experience may be beneficial.

Responsibilities

• Create staff accounts and support event setups.
• Manage Microsoft 365 and Active Directory.
• Handle filtering, firewalls, and device management.
• Support workstation setups and manage networks.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Initiative

Non-judgemental attitude

Patience

Education

GCSE in English (grade C (4) or above)

GCSE in Maths (grade C (4) or above)

Job description

We are excited to offer a career-launching apprenticeship for an aspiring IT Apprentice. This role is not just a job, it's a growth opportunity. You will be instrumental in resolving daily technical challenges and ensuring our schools operate smoothly. You will be working towards a qualification that will pave the way for future advancement.

Responsibilities

• Staff account creation
• Support event setups
• Microsoft 365 management
• Active directory management
• Filtering and firewall management
• Device and account management with group policy
• Network and Wi‑Fi management
• Server management
• Switch/VLAN management
• Interactive wall board support
• Workstation support
• Asset registration management
• Software installations
• MIS support; interpret and prioritise internal or external customer requirements in line with organisational policy
• Apply appropriate tools and techniques to undertake fault finding and rectification
• Continue professional development to support necessary business output and technical developments
• Operate safely and securely across platforms, maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively, making best use of time and resources
• Complete documentation relevant to the task and elevate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the scope of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote or face‑to‑face support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements
• Escalate non‑routine problems in line with procedures
• Use basic scripting (e.g., PowerShell, Linux) to execute relevant tasks
• Carry out routine maintenance across systems (e.g., IT, Communications), ensuring organisational compliance at all times
• Apply necessary security measures, in line with access and/or encryption requirements
• Use cabling or connector equipment in line with technical requirements, physically or remotely
• Test and evaluate network environments; monitor performance and usage of a network
• Deploy applications on a network; set up storage and data access for staff
• Monitor network‑related workloads including DNS and firewalls
• Establish digital communication or telecommunications systems through cabling and connecting equipment
• Identify and utilise diagnostic equipment (hardware or software) to resolve communications or telecommunications requirements
• Undertake basic telecommunications activities in response to an allocated task, designated responsibilities, instructions or customer's requirements
• Use information necessary to identify operational issues and rectify or raise them in line with policy

Training and Qualification

On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship. A skills trainer will meet with you remotely every 6‑8 weeks for reviews and support with your Summative Portfolio work.

Qualifications

• GCSE in English (grade C (4) or above)
• GCSE in Maths (grade C (4) or above)
• Share if you have other relevant qualifications and industry experience; the apprenticeship can be adjusted to reflect what you already know.

Key Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Initiative
• Non‑judgemental attitude
• Patience