IT Apprentice

QA Apprenticeships; Greater London; Remote; GBP 20,000 - 25,000; Full time

Job summary

An IT training provider in Greater London is seeking a Desktop Support Trainee to provide end-user support and troubleshoot issues. The ideal candidate will possess strong communication skills and have a proactive approach. This role offers remote working options and the possibility of full-time employment. Applicants should have at least 3 GCSEs and strong attention to detail.

Benefits

Remote working

Regular team outings

Pension

Employee benefits scheme

Qualifications

• Must have strong communication skills at all levels.
• Experience in providing desktop support is preferred.
• Ability to troubleshoot and solve software/hardware issues.

Responsibilities

• Providing end-user desktop support.
• Setting up and configuring new laptops and desktops.
• Troubleshooting desktop and system problems.

Skills

Excellent communication skills

Attention to detail

Organisational and prioritisation skills

Proactive approach

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

About Premier IT Solutions

With over 30 years of experience and knowledge in the technology and business industry we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner.

Our services cater for a simple start up to 500 user companies were we offer tailored managed IT support covering server & VMs desktop network security mobile and remote facilities to keep you connected to your business 247.

Premier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 24 / 7 remote help desk service available to our clients.

Responsibilities

• Providing end-user desktop support
• Supporting and maintaining MS server / desktops / laptops
• Supporting and maintaining Office 365 solutions
• Escalating IT issues within the team where necessary
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Troubleshooting desktop and system problems diagnosing and solving hardware / software incidents / problems
• Incident management
• Provide exceptional service support to the business
• Work to SLA thresholds for incidents requests and problems

Desirable skills

• Excellent communication skills and a strong communicator at all levels including at senior business level
• Has excellent attention to detail
• Remains calm and clear headed under pressure
• Excellent organisational and prioritisation skills
• Proactive approach to work and to continuous improvement
• Works within the team and assists others where required to achieve a common goal
• Listens to and is open to ideas and suggestions from others
• Uses initiative to ensure that high importance deadlines and SLAs are met
• Takes every opportunity to go the extra mile for the company

Entry requirements

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours : 9am - 5.30pm

Benefits

• Remote working
• Regular team outings
• Pension
• Employee benefits scheme

Future prospects :

Possibility of full time employment.

About QA

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Key Skills

Anti Money Laundering,Healthcare Attorney,Desktop Support,Data Entry Operation,Home Care,Adobe Photoshop

Employment Type : Trainee

Experience : years

Vacancy : 1