IT Apprentice

QA; Chelmsford; On-site; GBP 16,000 - 20,000; Full time

Job summary

A leading independent provider of subsea connectivity solutions is seeking an IT Apprentice to learn technical skills and provide first-line IT support. This role involves assisting with end-user requests and troubleshooting in a collaborative environment. Candidates should have strong communication skills, enthusiasm for learning, and basic qualifications. The position offers various benefits and the potential for permanent employment post-apprenticeship.

Benefits

Group pension with financial advisor

Life cover

Private medical insurance

Dental scheme

Fitness club subsidy

Professional subscriptions

Cycle scheme

Eyesight test contribution

Employee discount scheme

Enhanced maternity and paternity pay

25 days annual leave

3 paid volunteer days

Free on-site parking

Qualifications

• Strong interpersonal skills and relationship-building ability.
• Willingness to learn and develop continuously.
• Logical and methodical approach to problem solving.

Responsibilities

• Act as first point of contact for IT support by logging incidents.
• Install, maintain, and provide technical support for client devices.
• Assist in monitoring and maintaining IT infrastructure.

Skills

Good communication skills

Analytical abilities

Problem-solving skills

Ability to work independently

Organisational skills

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Tools

Microsoft Office

Job description

About Global Marine Group:

Global Marine Group is a leading independent provider of subsea fibre optic connectivity solutions offering a broad range of services including consultancy, subsea cable engineering, installation and maintenance, covering the lifespan of a subsea fibre optic cable system which is delivered to customers worldwide.

Overview:

As an IT Apprentice you will learn and apply technical skills to service end-user IT requests. They will work in a global network environment, gaining knowledge of our IT solutions and completing any required coursework exams.

Responsibilities:

• Act as the first point of contact for IT support by answering calls, logging incidents, and routine tickets to appropriate support teams.
• Install, maintain, and provide technical support for end-user client devices, ensuring optimal performance and user satisfaction.
• Create, update, and manage service tickets in line with company processes and service-level expectations.
• Working towards being able to troubleshoot and resolve basic technical issues on your own initiative.
• Escalate complex problems to second, third-line support and or management when required.
• Collaborate closely with your peers, colleagues and the wider IT team to ensure timely and effective resolution of customer issues.
• Deliver remote support to internal personnel, vessels, business units, and global site locations.
• Assist in the ongoing monitoring and support of the Global Marine estate, contributing to the smooth operation of worldwide marine IT infrastructure.
• Take part in team building exercises when required.

Required skills:

• Good communication skills and relationship-building ability.
• Good analytical and active listening abilities.
• A genuine enthusiasm for learning and continuous personal development.
• A logical, methodical approach to problem solving.
• Openness to feedback and constructive guidance.
• Ability to work independently and as part of a team.
• Good organisational and time management skills.
• Must be within reasonable commuting distance to the office.
• Full driving license held or currently working towards obtaining one (desirable).
• Working knowledge of Microsoft Office (desirable).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37 hours per week. 5 days per week in office, with Fridays at home once probation has been passed

Benefits:

• Group pension with access to independent financial advisor.
• Life cover - inclusive with group pension plan.
• Private medical insurance and Medicash plan.
• Dental scheme - at a subsidised cost.
• Fitness club subsidy.
• x2 professional subscriptions.
• Cycle scheme - As per the green initiative, approved by the Government scheme.
• Eyesight test contribution.
• Perkbox - employee discount scheme along with a Wellness Hub.
• Enhanced maternity and paternity pay.
• 25 days annual leave rising to 30 after 10 years' service.
• Option to purchase an additional 5 days annual leave per year.
• 3 paid volunteer days.
• Free on-site parking - at all sites.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.