IT & Applications Support Specialist

Viewpoint Housing Association; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community housing organisation in Scotland is seeking a skilled IT professional for a customer-focused role in application support. The successful applicant will maintain business applications, support users across various platforms, and contribute to coding tasks. Ideal candidates should possess strong SQL skills, experience in technical support, and an ICT qualification. The role offers a hybrid working option and an attractive benefits package including annual leave and a pension scheme.

Benefits

7 weeks annual leave

Attractive pension scheme

Hybrid working

Employee Assistance Programme

Blue Light Card Discounts

Free parking

Qualifications

• 2 years’ proven experience in an application support or technical support role.
• Strong understanding of APIs, integrations and data flows (REST, JSON).
• Outstanding communication and people skills.

Responsibilities

• Deliver outstanding customer-focused technical support service.
• Respond to requests via email, phone, and in person.
• Maintain and improve application landscape, supporting APIs and data flows.

Skills

Application support experience

SQL skills

Communication skills

Problem-solving

Coding/Scripting ability

Flexibility in support role

Education

ICT-related qualification

Tools

PowerShell

Python

MS Office

Windows Server

Azure

MS SQL Server

Job description

A community housing organisation in Scotland is seeking a skilled IT professional for a customer-focused role in application support. The successful applicant will maintain business applications, support users across various platforms, and contribute to coding tasks. Ideal candidates should possess strong SQL skills, experience in technical support, and an ICT qualification. The role offers a hybrid working option and an attractive benefits package including annual leave and a pension scheme.