IT Applications Support

SmartestEnergy; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

SmartestEnergy is seeking a technically skilled IT support professional to manage day-to-day operations of business-critical applications. You will provide functional and technical assistance, work with internal stakeholders and third-party partners, and ensure issues are resolved efficiently.

The role includes testing new features, maintaining operational docs, supporting audits, and training colleagues to maximise system usage while keeping applications reliable and secure.

Qualifications

• Substantial experience in technical IT position with proven IT support experience.
• Knowledge and experience of ITIL practice.
• Gorilla package experience.

Responsibilities

• Provide day-to-day support, maintenance and improvements of business-critical applications.
• Troubleshoot issues and own resolution with stakeholders and third-party partners.
• Test new features, maintain documentation, support audits and training.

Skills

IT support experience

ITIL knowledge

Gorilla package experience

Job description

This is a key role responsible for the day-to-day support, maintenance and continuous improvement of business-critical applications, providing technical and functional assistance to specialist users and ensuring issues are owned through to resolution. You’ll work closely with internal stakeholders, application owners and third-party support partners to troubleshoot issues, deliver system enhancements, support upgrades and ensure applications remain reliable, secure and fit for purpose.

You’ll also play an important role in testing new features and bug fixes, maintaining operational documentation, supporting audits and implementing new systems from a support perspective. The role will involve analysing application performance, monitoring service desk metrics and helping colleagues get the most from their systems through training and clear guidance. This is an excellent opportunity for someone who combines strong technical and problem-solving skills with a customer-focused approach and enjoys working collaboratively across IT, business teams and external technology partners.

What skills/experience do I need to be successful?

• Substantial experience in Technical IT position with proven experience in IT support;
• Knowledge and experience of ITIL practice;
• Gorilla package experience.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.