IT Applications Analyst

Larbey Evans Ltd; United Kingdom; Hybrid; GBP 55,000; Full time

Job summary

A legal recruitment consultancy is seeking an IT Applications Analyst for their London office. This permanent role involves operational support and improvement of enterprise applications, ensuring their availability and performance. Key responsibilities include system maintenance, user support, and process documentation. Ideal candidates should have over 3 years of relevant experience, preferably with a law firm background. The position offers a salary up to £55,000 and a hybrid work model (3 days in office, 2 remote).

Benefits

Salary to £55,000

£100 monthly employee contribution

Free lunch every Wednesday

Discretionary bonuses

Qualifications

• 3+ years’ experience in enterprise application support within a law firm.
• Understanding of ITIL practices for management processes.
• Familiarity with monitoring tools and application performance tuning.

Responsibilities

• Perform ongoing system maintenance, patching, and upgrades.
• Manage user access controls and initiate health checks.
• Respond to incidents and service requests in line with SLAs.

Skills

Enterprise application support

IT operations experience

Incident management

ServiceNow expertise

Access management

Patch management

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Tools

ServiceNow

PowerShell

Python

Job description

IT Applications Analyst

Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis.

• Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more!
• 09:30-17:30 (Monday-Friday)
• Hybrid working (3 days office / 2 days remote)

You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability.

IT Applications Analyst Key Responsibilities:

• Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures
• Manage user access controls, including provisioning, de-provisioning, and access reviews
• Monitor system health and performance; initiate health checks and proactively remediate issues
• Respond to and resolve incidents and service requests in line with SLAs
• Provide break/fix troubleshooting and root cause analysis across supported systems
• Collaborate with infrastructure teams to support system scalability and optimization
• Facilitate alignment between delivery teams and Information Security, Infrastructure
• Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications

IT Applications Analyst Skills & Requirements:

• 3+ years’ experience in enterprise application support or IT operations within a law firm
• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
• Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools
• Understanding of access management, patch management, and vulnerability remediation processes
• Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management)
• Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)