IT Application Support Specialist

Manchester Arndale; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company in Ipswich is seeking an experienced IT Application Support Specialist to manage and optimize their CAFM system, MRI’s Concept Evolution. The ideal candidate will have over 3 years of IT support experience and strong problem-solving skills. This role offers opportunities for professional development in a supportive environment.

Qualifications

• 3+ years' experience in IT Support or Application Support roles.
• Experience logging and managing tickets through a helpdesk system.
• Ability to explain issues clearly to non-technical users.

Responsibilities

• Manage and optimize the CAFM system, MRI’s Concept Evolution.
• Support business applications and resolve user issues.

Skills

IT support experience

Problem-solving skills

Customer service

Communication skills

Education

IT-related qualifications or vendor certifications

Tools

Helpdesk systems

SQL

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

As a IT Application Support Specialist you will be responsible for managing and optimizing our Computer-Aided Facilities Management (CAFM) system, MRI’s Concept Evolution.

Essential

• Previous experience in an IT support or application support role. 3+ years' experience working within an IT Service Desk role for with a focus on application and data support.
• Good problem-solving skills and attention to detail.
• Confident using and supporting business applications.
• Experience logging and managing tickets through a helpdesk system.
• Clear communication skills, able to explain issues to non-technical users.
• Strong customer service approach and willingness to learn new applications.

Desirable

• Basic knowledge of SQL for data checks and simple queries.
• Experience with system integrations or APIs.
• Familiarity with enterprise applications (e.g. ERP, HR, CRM, CAFM)
• Understanding of ITIL processes (Incident, Problem, Change)
• IT-related qualifications or vendor certifications.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.