IT Application Support Engineer

Poundland; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK is seeking an IT Application Support Engineer to support enterprise applications. The role involves troubleshooting, providing resolutions for issues, and executing test scripts. Ideal candidates should have experience in application deployment and managing devices in an enterprise environment. This position offers professional development, bonus potential, and generous benefits including holiday allowance and health programs.

Benefits

Professional development programs

Bonus potential

On-site parking

Exclusive store discounts

Life assurance

Generous holiday allowance

Qualifications

• Experience working in a technical application support role.
• Experience deploying applications in an enterprise environment.
• Experience in managing desktop and mobile devices.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Triage, investigate, and provide resolutions for application and computing issues.
• Provide technical knowledge to new initiatives and IT projects.
• Develop and execute functional and technical test scripts.
• Maintain communication with internal customers while delivering updates.

Skills

Technical application support

Application deployment in enterprise environments

SQL for incident diagnosis

Troubleshooting and diagnostic skills

Adaptability to changing priorities

Ability to work under pressure

Managing desktop and mobile devices

Job description

Overview

We are recruiting for an IT Application Support Engineer to be based from our offices in Walsall. The IT Application Support Engineer will be responsible for supporting enterprise and bespoke applications that are used across the business. The role will triage, investigate, and provide resolutions for application and computing issues. Other key duties will include configuration management, supporting project delivery, application upgrades and testing. We uphold three core behaviours that guide all our actions: Love Our Customers, Care for Our Colleagues, and Protect Our Pounds/Euros.

Responsibilities

• Triage, investigate, and provide resolutions for application and computing issues.
• Provide technical knowledge to new initiatives and IT projects.
• Develop and execute functional and technical test scripts for desktop and mobile platforms when making significant change.
• Maintain communication via email and in-person to internal customers while delivering updates.
• Deploy executables, medium-scale integrations, app packages and scripts to mobile clients, using silent installation and configuration parameters where appropriate.
• Develop configuration files and software policies using programming languages and deployment tools.
• Create new configuration standards and policies to ensure end user devices, applications and collaboration tools perform optimally.
• Ensure end user devices remain secure and bug-free by configuring and executing application and operating system updates.
• Maintain, update, and create support documentation for end users and the wider IT support teams.

Qualifications

• Experience working in a technical application support role.
• Experience deploying applications in an enterprise environment.
• Experience in managing desktop and mobile devices via AD, Azure and MDMs. Experience using SQL to diagnose incidents and provide data.
• Strong troubleshooting and diagnostic skills.
• Ability to adapt readily to changing priorities and working practices.
• Ability to work with multiple workloads simultaneously.
• Ability to work well under pressure to respond quickly to issues and provide meaningful workarounds until a release can be made.

Benefits and Additional Information

• Professional development: induction plan and in-house development programmes.
• Bonus potential: opportunity to earn additional bonuses.
• On-site parking and coffee lounge.
• Exclusive store discounts and My Staff Shop access.
• Life assurance, health and wellbeing programme, and pension scheme.
• Generous holiday allowance (up to 33 days, plus birthday day off and potential buy/sell options).

Equality and Inclusion

We are an equal opportunity employer and committed to creating an inclusive environment for all colleagues. All qualified applicants will receive consideration for employment without regard to disability, health condition, or other protected characteristics.